Principal Product Manager (Loyalty & Subscriptions)

Grubhub•Chicago, IL

1d•Hybrid

About The Position

We are looking for a Principal Product Manager to own loyalty at Grubhub. This role focuses on how diners find what they love and why they return, owning the strategy and roadmap across subscription, and diner retention. This is a high-visibility role ideal for someone who thrives in ambiguity and drives decisions with data. Strong candidates have a track record of improving conversion on high-traffic consumer surfaces, experience working closely with ML and data science teams on ranking and personalization problems, and the UX instincts to translate data signals into product decisions. Experience in eCommerce or marketplace environments is preferred.

Requirements

7+ years of Product Management experience, including ownership of a high-traffic consumer surface
Demonstrated track record of improving conversion through experimentation and iteration
Strong UX sensibility and experience working closely with design to define and ship consumer-facing experiences
Data fluency with experimentation and analytics (for example: defining success metrics, designing A/B tests, interpreting results; SQL or equivalent analytics tooling experience)
Experience in eCommerce, marketplace, or other consumer product environments
BA/BS required

Nice To Haves

MBA is a plus
Experience in eCommerce or marketplace environments is preferred

Responsibilities

Own the loyalty product portfolio, with a focus on improving relevance, conversion, and diner retention
Manage strategic partnerships that affect the diner experience
Partner with design to deeply understand diner needs and translate insights into clear, high-quality product experiences
Define success metrics and run a rigorous experimentation program to improve core outcomes including CTR, engagement, and conversion
Build alignment across engineering, design, data science, and marketing stakeholders; communicate tradeoffs and prioritization decisions with clarity