Principal Product Manager, Loyalty Platforms
About The Position
Sephora is seeking a Principal Product Manager to drive strategic product initiatives within the Client Engagement Product team. In this highly influential role, you will be instrumental in evolving our Loyalty and Credit Card programs, leading the design and development of a scalable partner integration platform, and architecting the future of our gamification platform across multiple teams and business units. You will leverage deep industry expertise, advanced strategic thinking, and exceptional leadership to define and execute a multi-year product vision that significantly impacts Sephora's customer engagement and loyalty objectives.
Requirements
- 10+ Years of Product Management Experience. Proven track record managing retail technology, loyalty, and gamification programs at scale in fast-paced environments.
- AI Proficiency. 2+ years of demonstrated experience using AI tools (Claude, ChatGPT, Copilot) to automate processes, accelerate insight generation, and drive cross-functional pilots.
- Strategic Leadership. Ability to build and articulate a 3-year product strategy while influencing executive and cross-organizational stakeholders.
- Deep Technical Acumen. Capable of understanding system architecture, scalability concerns, and fostering build-for-future solutions in partnership with engineering.
- Data-Driven Mindset. Expertise in defining, owning, and interpreting complex metrics to drive decisions across teams.
Responsibilities
- Define & Own the Product Vision. Architect and communicate a compelling multi-year roadmap for Loyalty Platforms, setting measurable objectives aligned with Sephora's strategic goals.
- Drive Cross-Functional Leadership. Align senior stakeholders across Marketing, Finance, Engineering, and Operations on a unified, long-term loyalty product strategy.
- Lead Scalable Technical Execution. Collaborate with engineering leadership to deliver complex loyalty features with a focus on performance, scalability, and reusability.
- Champion AI Adoption. Pilot and scale AI tools and processes to automate workflows, accelerate requirements definition, and drive measurable cross-functional impact.
- Mentor & Develop Talent. Actively coach Senior and Associate Product Managers, fostering a culture of data-informed decision-making and customer obsession.
- Monitor Industry Trends. Continuously synthesize competitive landscapes, emerging technologies, and customer insights to identify new opportunities and influence long-term strategy.
Benefits
- Medical, dental, and vision coverage
- Disability and life insurance
- 401k with 4% match
- FSA and HSA programs
- Student Debt Retirement plan
- PTO
- Flexibility
- Protected leave
- Access to training, development, and tuition reimbursement
- 30% discount on all merchandise/services
- Opportunities for free product or “gratis”
- Flash sale discounts on LVMH brand products
- Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse
- Volunteer and donation matching
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
