Open Jobs Principal Product Manager, Loyalty Platforms

Sephora • San Francisco, CA

1d • Remote

About The Position

Open Jobs Principal Product Manager, Loyalty Platforms

Job ID: 290838 Location Name: FSC REMOTE SF/NY/DC -173(USA_0173) Address: FSC, Remote, CA 94105, United States (US) Job Type: Full Time Position Type: Regular Job Function: Information Technology Work Location: Remote

Belong to Something Beautiful
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Your Role at Sephora:
Ready for a career glow up? Sephora is seeking a Principal Product Manager to drive strategic product initiatives within the Client Engagement Product team. In this highly influential role, you will be instrumental in evolving our Loyalty and Credit Card programs , leading the design and development of a sc alable partner integration platform , and architecting the future of our gamification platform across multiple teams and business units. You will leverage deep industry expertise, advanced strategic thinking, and exceptional leadership to define and execute a multi-year product vision that significantly impacts Sephora's customer engagement and loyalty objectives.

Requirements

• 10+ Years of Product Management Experience. Proven track record managing retail technology, loyalty, and gamification programs at scale in fast-paced environments.
• AI Proficiency. 2+ years of demonstrated experience using AI tools (Claude, ChatGPT, Copilot) to automate processes, accelerate insight generation, and drive cross-functional pilots.
• Strategic Leadership. Ability to build and articulate a 3-year product strategy while influencing executive and cross-organizational stakeholders.
• Deep Technical Acumen. Capable of understanding system architecture, scalability concerns, and fostering build-for-future solutions in partnership with engineering.
• Data-Driven Mindset. Expertise in defining, owning, and interpreting complex metrics to drive decisions across teams.

Responsibilities

• Define & Own the Product Vision. Architect and communicate a compelling multi-year roadmap for Loyalty Platforms, setting measurable objectives aligned with Sephora's strategic goals.
• Drive Cross-Functional Leadership. Align senior stakeholders across Marketing, Finance, Engineering, and Operations on a unified, long-term loyalty product strategy.
• Lead Scalable Technical Execution. Collaborate with engineering leadership to deliver complex loyalty features with a focus on performance, scalability, and reusability.
• Champion AI Adoption. Pilot and scale AI tools and processes to automate workflows, accelerate requirements definition, and drive measurable cross-functional impact.
• Mentor & Develop Talent. Actively coach Senior and Associate Product Managers, fostering a culture of data-informed decision-making and customer obsession.
• Monitor Industry Trends. Continuously synthesize competitive landscapes, emerging technologies, and customer insights to identify new opportunities and influence long-term strategy.

Benefits

• Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage.
• Sephora also fully covers our employees’ disability and life insurance.
• We offer a competitive 401k with 4% match as well as FSA and HSA programs.
• We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
• You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.
• Career growth is built into every role, with access to training, development, and tuition reimbursement.
• Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
• Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse.
• Plus, volunteer and donation matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed