Principal Product Manager, Contract Management

Experian•Madison, MS

16h•$157,667 - $283,801•Hybrid

About The Position

The Principal Product Manager, Contract Management, owns the strategy and roadmap for products hospitals and health systems use to load, model, and monitor payer contracts. The products help ensure reimbursement is calculated accurately, underpayments are identified, and contract terms are applied correctly across the revenue cycle. The role leads discovery and strategy for major, complex opportunities, guides the organization’s largest or most complex engineering teams and investments, and sets standards for contract-modeling rigor, requirements quality, and launch excellence across Billing Office product management. The position owns capabilities for contract modeling and rate management, fee schedules and contract loading, underpayment and variance detection, contract compliance and renegotiation support, and contract analytics and reporting. It sets portfolio-level strategic direction and investment priorities, develops and defends business cases using cost, revenue, and ROI modeling, and establishes outcome-based OKRs. The role also guides strategic customer relationships, maintains fluency in payer contracting, reimbursement methodologies, and regulatory requirements, and helps streamline internal processes for launching payer-contract and rate-related capabilities. This is a hybrid role based in or near one of Experian’s designated collaboration hubs. The role reports to the VP of Product Management and requires willingness and ability to travel up to 40% of the time.

Requirements

10+ years of product management experience, including a track record of owning the largest or most complex product areas within a portfolio.
Experience in healthcare revenue cycle management, payer contracting, or reimbursement methodology.
Experience independently guiding large or complex engineering teams, or leading discovery for an organization’s most impactful new bets.
Experience building business cases and financial models, with a track record of securing investment through cost, revenue, and ROI analysis.
Experience owning and repairing strategic, high-stakes customer relationships.
Hands-on experience with AI tools spanning chat-based assistants, agentic tools, and developer-integrated or prototyping tools, including coaching others on responsible use.
Willingness and ability to travel up to 40% of the time.
Residence in or near one of the designated collaboration hubs.

Nice To Haves

Direct experience with contract modeling, fee schedules, or underpayment detection.
Familiarity with related regulatory and data-protection requirements, such as HIPAA.

Responsibilities

Own the strategy and roadmap for contract-management products used by hospitals and health systems.
Own contract modeling and rate management, fee schedule and contract loading, underpayment and variance detection, contract compliance and renegotiation support, and contract analytics and reporting capabilities.
Lead discovery and strategy for significant, complex opportunities in contract modeling, fee schedule management, and underpayment detection, potentially across multiple strategic threads.
Set portfolio-level strategic direction and investment priorities based on competitive and market monitoring.
Build and defend business cases using cost, revenue, and ROI modeling to secure investment in new capabilities.
Set standards for business case quality and outcome-based OKRs across the Billing Office portfolio.
Guide the largest or most complex engineering teams and investments in Contract Management, or lead discovery for the area’s most impactful new opportunities.
Set standards for discovery rigor, requirements analysis, and launch excellence.
Use AI and prototyping to reduce risk in ambiguous, cross-team, or regulated initiatives, and coach others on responsible use.
Own strategic customer relationships and lead high-stakes or contentious conversations about contract performance, underpayment recovery, and reimbursement accuracy.
Maintain deep knowledge of payer contracting practices, reimbursement methodologies, and the regulatory landscape.
Help streamline internal PLM, compliance, procurement, regulatory, and data-protection processes for launching payer contracts and rate-related capabilities.