Principal Product Manager, Contract Management
About The Position
The Principal Product Manager owns the strategy and roadmap for products hospitals and health systems use to load, model, and monitor payer contracts. The role focuses on accurate reimbursement calculations, identifying underpayments, and applying contract terms correctly across the revenue cycle. It owns discovery and strategy for significant, complex opportunities; guides major engineering teams and investments; and sets standards for contract-modeling rigor, requirements quality, and launch excellence across the Billing Office product organization. The position sets portfolio-level strategic direction and investment priorities, builds business cases and outcome-based OKRs, and leads strategic customer relationships involving contract performance, underpayment recovery, and reimbursement accuracy. It also applies AI and prototyping to de-risk ambiguous, cross-team, or regulated initiatives, while helping streamline internal processes for launching payer contracts and rate-related capabilities. The role reports to the VP of Product Management and is based in or near a designated collaboration hub, with travel of up to 40%.
Requirements
- 10+ years of product management experience, including a track record of owning the largest or most complex product areas within a portfolio.
- Experience in healthcare revenue cycle management, payer contracting, or reimbursement methodology.
- Experience independently guiding large or complex engineering teams, or leading discovery for an organization's most impactful new bets.
- Experience building business cases and financial models, with a track record of securing investment through cost, revenue, and ROI analysis.
- Experience owning and repairing strategic, high-stakes customer relationships.
- Hands-on experience with AI tools spanning chat-based assistants, agentic tools, and dev-integrated or prototyping tools, including coaching others on responsible use.
- Willingness and ability to travel up to 40% of the time.
- Reside in or near the designated collaboration hubs for the role.
Nice To Haves
- Direct experience with contract modeling, fee schedules, or underpayment detection is strongly preferred.
- Familiarity with related regulatory and data-protection requirements, such as HIPAA, is a plus.
Responsibilities
- Own strategy and roadmap for products hospitals and health systems use to load, model, and monitor payer contracts.
- Own contract modeling and rate management, fee schedule and contract loading, underpayment and variance detection, contract compliance and renegotiation support, and contract analytics and reporting capabilities.
- Own discovery and strategy for significant opportunities in contract modeling, fee schedule management, and underpayment detection, including managing multiple strategic threads when needed.
- Set portfolio-level strategic direction and investment priorities based on competitive and market monitoring in contract management.
- Build and defend business cases using cost, revenue, and ROI modeling to secure investment in contract-modeling and underpayment-detection capabilities.
- Set standards for business case quality and outcome-based OKRs across the Billing Office portfolio.
- Guide the largest and most complex engineering teams and bets within Contract Management, or lead discovery for its most impactful new opportunities.
- Set standards for discovery rigor, requirements analysis, and launch excellence.
- Use AI and prototyping to de-risk ambiguous, cross-team, or regulated contract-modeling initiatives, and coach others on responsible use.
- Own strategic customer relationships in Contract Management and lead high-stakes conversations about contract performance, underpayment recovery, and reimbursement accuracy.
- Maintain fluency in payer contracting practices, reimbursement methodologies, and the regulatory landscape.
- Help streamline internal PLM, compliance, procurement, regulatory, and data-protection processes for launching new payer contracts and rate-related capabilities.
Benefits
- Great compensation package and bonus plan.
- Medical, dental, and vision benefits.
- Matching 401(k).
- Flexible work environment, with the ability to work remote, hybrid, or in-office.
- Flexible time off, including volunteer time off, vacation, sick time, and 12 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
