Principal Product Manager
About The Position
Microsoft Office Shared Services & Experiences (OSSE) builds the foundational platform behind document experiences across Word, Excel, PowerPoint, OneNote, and Microsoft 365. This Principal Product Manager will lead web platform investments focused on performance, reliability, and quality, while supporting targeted fundamentals work for Office mobile and macOS. The role shapes platform architecture and investments that power performant, reliable, and trustworthy document experiences across web, desktop, and mobile, and support Office documents in AI-first experiences such as Copilot Chat, Cowork, and GitHub. The position balances platform architecture, performance, quality, and engineering agility while advancing AI-first product practices. It identifies opportunities from customer experiences and product friction, translates insights into roadmaps and deliverables, sets strategy and measures for business impact, communicates plans to gain leadership alignment, and prioritizes initiatives and specifications in partnership with product, engineering, design, and research teams. The role also drives product strategy and software delivery on macOS and helps ensure customers can create, collaborate, and act on trusted Office content across traditional productivity and AI-powered workflows.
Requirements
- Bachelor's degree and 8+ years of experience in product/service/program management or software development, or equivalent experience.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Nice To Haves
- Experience with large-scale web applications, distributed systems, or cloud services.
- Experience with generative AI, AI agents, AI-powered developer tools, or developer productivity platforms.
- Understanding of AI evaluation, agent orchestration, human-in-the-loop systems, or autonomous workflows.
- Deep understanding of web performance, reliability engineering, scalability, and operational excellence.
- Experience with experimentation platforms, telemetry systems, and performance measurement frameworks.
- Familiarity with modern web architectures, browser technologies, and cloud-native platforms.
- Data fluency, including the ability to interrogate telemetry and evaluation data directly rather than only consume dashboards, and distinguish real signal from noise.
Responsibilities
- Use and scale AI-native product and engineering practices to identify opportunities, accelerate improvements in performance, quality, and reliability, and demonstrate measurable customer and business impact across Office experiences.
- Define and drive the long-term strategy for web platform foundations, focused on performance, reliability, scalability, and quality.
- Establish and prioritize product investments that improve user-perceived performance, end-to-end experience health, and platform efficiency.
- Create and maintain a multi-year roadmap aligned with Microsoft 365 and Copilot business objectives.
- Drive platform modernization initiatives that simplify architecture, reduce technical debt, and accelerate innovation.
- Drive product strategy and execution of software delivery on macOS.
- Partner with engineering teams to identify, prioritize, and deliver improvements in startup time, responsiveness, navigation, and document interaction performance.
- Define success metrics, performance objectives, and measurable business outcomes.
- Lead investigations into performance bottlenecks across client, service, network, and platform layers.
- Champion a performance-first culture through measurable goals, telemetry, experimentation, and accountability.
- Drive platform-wide reliability and quality initiatives that improve service availability, resiliency, and customer trust.
- Drive adoption of AI-powered product and engineering practices to improve decision-making, accelerate execution, increase development efficiency, and deliver measurable gains in platform performance, reliability, quality, and customer satisfaction.
- Collaborate across platform teams on initiatives and improvements for web, mobile, and macOS experiences.
- Build alignment across multiple product teams and leadership stakeholders.
- Influence technical and product decisions without direct authority.
- Communicate strategy, tradeoffs, risks, and execution plans to all levels of the organization, from feature crews to senior leaders and executives.
- Drive prioritization decisions across competing investments and platform dependencies.
- Leverage telemetry, experimentation, customer feedback, and research to identify platform opportunities.
- Translate technical platform investments into measurable customer and business impact.
- Define key performance indicators and continuously evaluate the effectiveness of product investments.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
