Principal Product Manager

BombBomb•Denver, CO

5d•$160,000 - $180,000•Remote

About The Position

BombBomb pioneered video messaging to help relationship-driven professionals build authentic connections. Now, we're at an inflection point. After years of success, we are facing the challenge many SaaS companies encounter as markets evolve: engagement is too low, churn is too high, and growth has stalled. We believe there is significant opportunity ahead, but the path forward is not yet fully defined. Determining that future is one of the most important challenges facing the company. This transformation requires more than feature development. It requires deep customer understanding, relentless prioritization, disciplined product execution, and a clear product strategy that drives retention, migration, expansion, and growth. We are looking for a Principal Product Manager to lead that effort. You will own rebuilding our product strategy, roadmap direction, customer discovery, prioritization, and cross-functional alignment as BombBomb evolves into its next chapter. Your mission: Build the product strategy, roadmap, and customer experiences that help BombBomb return to growth and become the market-leading relationship platform for relationship-driven professionals.

Requirements

10+ years in Product Management
Experience in SaaS businesses between $10M and $100M ARR
Experience directly influencing retention, expansion, and revenue outcomes
Experience leading product through significant business, market, or platform transitions
5+ years owning product strategy and roadmap decisions
Strong customer discovery and research background
Experience working closely with Design and Engineering
Track record of delivering measurable business outcomes
Experience balancing strategy and execution

Nice To Haves

Experience in Homebuilding, Construction, Real Estate, or PropTech markets
Experience with AI-native products
Experience leading platform migrations
Experience in vertical SaaS
Experience helping companies find or regain product-market fit
Experience building product organizations from an early stage

Responsibilities

Own Product Strategy for our ICP: Develop and continuously refine BombBomb's product strategy for our ICP’s market. Identify critical customer workflows, unmet customer needs, sources of competitive differentiation, expansion opportunities, and retention opportunities. Ensure product investments align directly with customer value creation and business growth.
Lead Customer Discovery: Become an expert on our ICP and how they operate. Conduct ongoing customer interviews, user research, win/loss analysis, churn analysis, and market research. Develop a deep understanding of sales processes, buyer journeys, team structures, communication workflows, and operational challenges. Turn customer insight into product direction.
Own Product Roadmap & Prioritization: Own roadmap development across BombBomb. Evaluate opportunities based on revenue impact, retention impact, migration impact, customer value, strategic alignment, and engineering effort. Make difficult tradeoffs. Determine what gets built, what gets delayed, and what gets stopped. Ensure resources remain focused on the highest-value opportunities.
Lead the Classic → BombBomb 3.0 Migration Strategy: Migration is one of BombBomb's most important strategic initiatives. Own migration requirements, feature gap analysis, adoption strategy, customer transition experiences, and success measurement. Partner with Design, Engineering, Customer Success, and Growth to make BombBomb 3.0 the obvious choice for existing customers.
Define BombBomb's AI Product Strategy: Identify where AI creates meaningful customer value. Prioritize AI initiatives that improve customer outcomes, increase retention, create differentiation, reduce friction, and accelerate adoption. Avoid AI features that create noise without measurable impact. Ensure AI strengthens human connection rather than replacing it.
Improve Activation, Adoption & Retention: Partner with Design, Engineering, Growth, and Customer Success to improve activation, time-to-value, product adoption, customer engagement, expansion, and retention. Focus on measurable improvements across the customer lifecycle.
Establish Product Measurement & Operating Cadence: Define and manage core product metrics including activation rate, time to first value, feature adoption, product engagement, migration progress, expansion influence, and retention influence. Create a data-driven operating system for product decision making.
Act as a Cross-Functional Unifier: Partner closely with Design, Engineering, Marketing, Product Marketing, Customer Success, Sales, and Leadership. Align teams around customer problems, product priorities, strategic goals, and success metrics. Create clarity and focus across the organization.
Build the Current and Future Product Systems and Processes: Help define product processes, product planning, discovery practices, prioritization frameworks, and future product team structure. Lay the foundation for a scalable product organization.
Have Final Product Recommendation Authority: This role is expected to recommend product strategy, roadmap priorities, what stops, what gets funded, and migration priorities.