Principal Product Manager

Yendo•San Francisco, CA

1d•$190,000 - $266,000•Hybrid

About The Position

As a Principal Product Manager, you'll lead product for the team building Yendo's internal AI and automation platforms. Cost-to-serve and AI-driven automation are two of Yendo's superpowers, and you'll own the roadmap that turns them into a durable advantage, serving customers at a fraction of the cost of a traditional lender while making every interaction faster and better for the people on both sides of it. You'll drive product across a broad surface area: credit card & title operations, fraud, banking platforms, collections, and engineering productivity. You'll thrive in a fast-paced, high-growth environment where things move quickly and can turn on a dime. You'll challenge assumptions, act with urgency, and deliver meaningful results for both our customers and the company. While this is your initial scope, Yendo is growing fast and new product opportunities emerge often. We hope the chance to tackle a more diverse set of problems is exciting to you.

Requirements

6+ years of experience in product management in high-growth tech environments.
Proven ability to lead small, cross-functional teams to deliver measurable results with a bias for action and comfort with ambiguity.
Strong analytical skills and a knack for turning insights into actionable strategies.
Exceptional communication skills and the ability to influence stakeholders across all levels of the organization.
A customer-first mindset with a passion for solving real-world problems.
AI Product Fluency with daily use of LLMs for analytics, writing, design and prototyping.

Nice To Haves

Domain experience in fintech, consumer apps or AI Automation.
Expertise in building internal tools for operations or engineering.
Technical background in software engineering.

Responsibilities

Own and evolve the product vision, strategy, and roadmap for Yendo's AI & ops automation, fraud, and engineering-productivity platforms, balancing big-picture bets with iterative, tactical delivery.
Use AI to automate operational workflows e2e, lowering cost-to-serve while improving CSAT for the ops teams who use your tools and the cardholders they serve.
Conduct quantitative and qualitative research with both ops users and cardholders, and define the KPIs that guide prioritization and measure impact.
Advocate for the user and bring product and customer insights into company-wide business decisions.
Communicate critical information clearly and foster a transparent, collaborative working environment.