Principal Product Manager - Strategic Accounts

Quantum Health • Dublin, OH

1d • Hybrid

About The Position

The Principal Product Manager - Strategic Accounts serves as the bridge between customers, product strategy, and market innovation. As the main product partner for enterprise clients, this role uncovers customer needs, co-creates solutions, influences product direction, and drives adoption. It combines product management, customer partnership, technical consulting, and change management to deliver measurable business outcomes while balancing client priorities with scalable product strategy.

The position is based at the Dublin, Ohio campus with hybrid flexibility, or may be performed remotely anywhere in the United States.

Requirements

• Bachelor's degree in Business, Product Management, Healthcare Administration, Information Systems, or a related field, or equivalent practical experience.
• At least 8 years of experience in product management, customer-facing product roles, strategic consulting, healthcare technology, or related disciplines.
• Demonstrated success building credibility and influencing executive, operational, and technical stakeholders within enterprise customer environments.
• Ability to translate customer needs into product strategy, roadmap decisions, and measurable business outcomes.
• Experience partnering with Product, Engineering, Implementation, and Operations teams to deliver customer-centric solutions.
• Exceptional communication, facilitation, organization, and stakeholder management skills.
• Experience building trusted advisor relationships with enterprise customers.
• Ability to balance customer-specific needs with scalable product strategy.
• Experience managing multiple concurrent initiatives, stakeholders, and dependencies within a complex and agile product environment.
• Strong analytical and problem-solving skills, including experience using data to drive decision-making.
• Experience with strategic customer partnerships and executive-level engagement.
• Familiarity with healthcare data, integrations, APIs, and interoperability concepts.
• Demonstrated systems thinking and ability to connect customer needs to broader business and product strategy.
• High degree of personal accountability and trustworthiness, commitment to working within company policies, values, and ethics, and care in protecting sensitive data.
• Legally authorized to work in the United States on a permanent and ongoing basis without requiring sponsorship.

Nice To Haves

• Health tech, benefits navigation, payer, provider, or other healthcare experience is highly preferred.

Responsibilities

• Contribute to product strategy, prioritization, roadmap planning, and outcome measurement while representing customer and market perspectives.
• Build trusted relationships with executive, operational, and technical stakeholders and serve as a strategic product partner.
• Identify underlying customer problems, synthesize insights, and translate findings into actionable product requirements.
• Partner with customers to design new solutions and evaluate opportunities for scalable, marketable product capabilities.
• Work with engineering teams to validate feasibility, refine requirements, and align delivery with customer expectations.
• Develop stakeholder alignment plans, manage organizational change, and ensure successful adoption of new capabilities.
• Track customer outcomes, measure solution impact, and feed insights back into product strategy.
• Perform other duties as assigned.

Benefits

• Competitive base and incentive compensation.
• Health, vision, and dental coverage, including healthcare navigation services.
• Life insurance, legal and identity protection, adoption assistance, EAP, and Teladoc services.
• 401(k) plan with up to 4% employer match and full vesting on day one.
• Paid time off, 7 paid holidays, parental leave, volunteer days, and paid sabbaticals.
• Tuition reimbursement up to $5,250 annually, certification and continuing education reimbursement, discounted higher education partnerships, paid trainings, and leadership development.
• Modern workplace with casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary, and dry-cleaning services.
• Recognition as a Best Place to Work for 15+ years; dedication to diversity, philanthropy, sustainability, and people-first values.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal