Principal Pricing and Monetization Manager

Twilio

21h•$141,520 - $208,000•Remote

About The Position

Twilio is hiring a Principal Pricing and Monetization Manager to lead and scale platform-wide pricing and monetization strategies. This high-impact strategic leadership role will shape complex pricing and packaging strategies for Twilio’s expanding product portfolio and operationalize key pricing processes, contributing to business growth and a simpler customer purchasing experience. The role reports to the Director of Monetization & Pricing Strategy and works across Product, GTM Strategy, Sales, Marketing, and Finance. The position is remote, but is not eligible for hiring in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. The role may be eligible for participation in Twilio’s equity and corporate bonus plans. Twilio also describes benefits including healthcare, retirement savings, paid time off, and parental and wellness leave; offerings vary by location. Applications are intended to be accepted until November 19, though this may change based on business needs.

Requirements

At least 8 years of relevant experience in pricing strategy.
At least 5 years of direct ownership of pricing and monetization strategies in telecom, SaaS, PaaS, or adjacent industries.
Hands-on mastery of developing complex pricing models and evaluating monetization frameworks to generate insights and drive strategic alignment.
A track record of leading and delivering complex, multi-stakeholder projects that generate clear, measurable business impact.
Exceptional oral and written communication skills and demonstrated ability to explain complex pricing concepts in compelling narratives that influence peers and senior leaders.
Bachelor’s degree in a quantitative or business-related field, or equivalent experience.

Nice To Haves

Past experience in a B2B environment.
Direct experience designing and scaling multi-product, platform-level pricing strategies.
Deep understanding of advanced pricing survey techniques, such as conjoint analysis and Van Westendorp.
Consulting experience, an MBA, or an advanced degree in a quantitative discipline.

Responsibilities

Develop advanced pricing and packaging strategies to generate incremental revenue and margin, considering product strategy, go-to-market strategy, competitive differentiation, and financial analysis.
Partner with Product teams and senior leaders to align product strategy and roadmaps with monetization frameworks, and provide competitor pricing and packaging insights to inform requirements.
Analyze sales, customer behavior, product usage, competitive benchmark, and financial datasets to inform pricing strategies.
Coordinate across GTM Strategy, Product, Sales, Marketing, and Finance to align the organization and execute new pricing initiatives.
Own end-to-end delivery of complex, multi-stakeholder monetization projects with clear, measurable enterprise-level business impact.