Principal, GTM Business Operations Manager

Cloudflare•San Francisco, CA

About The Position

Cloudflare is hiring a hands-on operator for the Office of the President of Revenue. Working directly with the Revenue Chief of Staff, this person will help run the business, advance executive priorities, and keep the go-to-market (GTM) organization aligned and informed. The role requires moving fluidly between strategy and execution, exercising strong judgment, managing competing priorities, and working effectively with senior leaders across a complex organization. The successful candidate will take ownership, work through ambiguity, and deliver high-quality results at pace. The position owns execution and quality of GTM-wide communications, leadership engagement programs, and Cloudflare’s global Field Advisory Board (FAB). It also drives cross-functional initiatives, ensures field feedback informs GTM decisions, and builds practical systems for tracking priorities, decisions, and follow-through. The role identifies opportunities to simplify operations and uses AI, automation, and internal tools to improve productivity and execution. It is a high-visibility opportunity to contribute across a global revenue organization and increase the Revenue Chief of Staff’s capacity for strategic priorities.

Requirements

At least 7 years of experience in business operations, GTM strategy and operations, executive operations, Chief of Staff support, or similar roles in a fast-paced technology environment.
Demonstrated experience working with senior executives and navigating complex, cross-functional organizations.
Proven ability to independently own programs or initiatives from planning through execution, including stakeholder alignment and measurable outcomes.
Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities.
Strong written and verbal communication skills, including the ability to turn complex information into clear, concise, executive-ready materials.
Excellent judgment and confidence making recommendations, challenging assumptions, and knowing when to escalate.
Proactive approach to taking ownership of problems without obvious answers.
Strong execution and follow-through, including taking responsibility for outcomes and closing loops.
Comfort with ambiguity, changing priorities, and tight timelines.
Experience using AI and automation to improve productivity and operational workflows.
Low-ego, collaborative approach and willingness to roll up your sleeves regardless of the task.

Responsibilities

Partner with the Revenue Chief of Staff to drive priorities across the Office of the President of Revenue.
Represent the office in cross-functional meetings and independently drive decisions and follow-through within agreed priorities.
Anticipate needs, identify gaps, and proactively move work forward.
Prepare executive-ready updates, briefing materials, presentations, and communications.
Track decisions, commitments, and dependencies and ensure accountability.
Manage competing priorities and bring recommendations and solutions.
Own execution and quality of GTM-wide communications, including the weekly GTM Rollup, leadership updates, and organizational announcements.
Gather, validate, prioritize, and translate information into clear, actionable communications for the field.
Plan and execute GTM leadership engagement programs, including All Hands and Leadership Unplugged, from content development and stakeholder coordination through delivery and follow-up.
Work with executive stakeholders and content owners to ensure messaging is relevant, engaging, and aligned with GTM priorities.
Ensure communications are accurate, timely, and appropriate for their audiences, and improve how information reaches the field.
Own and continuously improve the global Field Advisory Board (FAB) program as a two-way feedback channel between field teams and GTM leadership.
Manage the Americas and International boards, including member engagement, quarterly meetings, agendas, executive participation, and follow-through.
Work with Sales, Product, Enablement, Revenue Operations, and other teams to turn field feedback into recommendations and improvements.
Identify recurring field themes, challenges, and opportunities and share insights that inform GTM priorities and decisions.
Improve how FAB feedback is collected, prioritized, communicated, and acted upon; establish measures of impact and assess the program’s effectiveness.
Ensure FAB members see outcomes from their input and sustain trust and engagement.
Drive initiatives spanning Sales, Revenue Operations, Marketing, Product, Enablement, and other functions.
Translate FAB objectives into actions, owners, and timelines, and ensure commitments are delivered.
Identify risks and dependencies early, recommend solutions, and escalate when necessary.
Build relationships and influence outcomes without formal authority; bring structure and momentum to ambiguous or urgent situations.
Simplify processes, eliminate unnecessary work, and improve GTM operations.
Use AI, automation, and internal tools to reduce manual effort and improve execution.
Create lightweight systems for tracking priorities, decisions, and follow-through, and establish quality-control processes.
Continuously improve the quality, consistency, and efficiency of work from the Office of the President of Revenue.

Benefits

Equity plan eligibility
Medical and prescription insurance
Dental insurance
Vision insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility and family-forming benefits
On-demand mental health support and Employee Assistance Program
Global travel medical insurance
Short- and long-term disability insurance
Life and accident insurance
401(k) retirement savings plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave