Principal Enterprise Onboarding Manager

ClassDojo•San Francisco, CA

4h•$101,250 - $150,000•Remote

About The Position

As a Principal Onboarding Manager on ClassDojo’s Success and Implementation team, you will own implementation, onboarding, and adoption across enterprise accounts. You will serve as a key point of contact for district leaders, translating their goals, timelines, and needs into coordinated implementation plans, technical readiness, and strategies for sustained state-wide, district-wide, and school-level adoption. You will drive execution so projects stay on track, stakeholders remain aligned, and districts can realize the full value of ClassDojo at scale. The role calls for deep expertise in how large districts plan, implement, and adopt technology, and the ability to turn high-level goals and complex organizational needs into actionable project timelines, professional development recommendations, and communication plans. You will track progress through shared timelines and data, anticipate challenges, and identify opportunities for intervention. You will coordinate across departments, technical systems, and stakeholders, and work closely with Product, Engineering, Data and Analytics, and Technical Implementation leads. You will also proactively use emerging technologies and AI to work more effectively and deliver exceptional partner experiences. This is a full-time, remote position reporting to the Principal District Partnerships Manager, with an expected start in early 2027. The position requires at least one in-person visit to district partners per year and significant working-hours overlap with one of the Americas time zones. Compensation is an estimated on-target earnings range, including base salary and target sales incentive: $118,750–$150,000 for CA, WA, NY, NJ, and CT, or $101,250–$127,500 for other U.S. states.

Requirements

At least 5 years of senior-level project management experience in a K-12 SaaS environment, with a record of delivering enterprise-scale projects by deadlines.
Ability to independently manage multiple complex, high-stakes projects on tight deadlines with strong organization and accuracy.
Strong written and verbal communication skills.
Experience synthesizing implementation data into executive-ready summaries and recommendations.
High empathy and emotional intelligence, including the ability to understand customer goals and find workable solutions.
Experience working on cross-functional projects with multiple internal stakeholders.
Experience in edtech, working with K-12 schools and districts, and/or working on products for children or educators.
Ability to learn new technology and products quickly.
Familiarity with organization and design tools such as Asana, Smartsheet, Salesforce, Google Sheets or Excel, Notion, and Claude.
Ability to use data and timelines together to track progress and adjust an implementation strategy as it evolves.
Experience building relationships with senior, multi-department stakeholders and executive leaders, and executive presence to lead conversations with district and company leadership.
Comfort with technical topics such as SSO, rostering, and data integrations, and ability to partner with technical specialists and district IT teams.
Willingness to travel in person to visit district partners at least once per year, such as for kickoffs and strategic planning sessions.
Experience in a customer-facing capacity with K-12 district leaders and/or working directly in a district setting.
Willingness to have significant working-hours overlap with one of the Americas time zones.

Nice To Haves

Project management certifications such as Six Sigma/Lean, PMP, PPM, CSPO, CSM, or SAFe.
Experience in high-growth organizations.
Experience working directly in a district setting.

Responsibilities

Lead end-to-end district onboarding and project management across a portfolio of up to 20 enterprise districts, ensuring timely and accurate delivery aligned with multi-stakeholder goals.
Co-develop district rollout and year-round professional development plans, and manage district-specific communication strategies, including co-branded communications.
Consistently report to key internal stakeholders and proactively share mitigation and acceleration steps.
Build relationships with school-level champions, gather school leader feedback, and share insights with district leaders to inform adoption recommendations.
Design curated enablement experiences tailored to each district’s technology ecosystem, and create custom professional development pathways and communications that address adoption barriers.
Use usage and engagement data to test and define adoption strategies within partner districts, then scale effective strategies.
Partner with the District Partnerships Manager and Account Executives to facilitate kickoffs and align stakeholders, ensuring participating departments are represented.
Coordinate district IT teams and internal technical specialists on SSO, roster integrations, and data validation and accuracy.
Liaise between the enterprise segment and Engineering and Product teams, translating enterprise needs into prioritized work that moves districts forward.
Improve onboarding systems, processes, and workflows with the broader Success and Implementation team, and guide partners in maximizing ClassDojo products and services.