Principal Product Manager, Enterprise

Toast

1d•$149,000 - $304,000•Hybrid

About The Position

Toast is hiring a Principal Product Manager to work with engineering, design, and cross-functional teams on mission-critical technology challenges for its largest and most complex customers. The role focuses on delivering customer value by ensuring Toast’s platform supports customers’ day-to-day success. It leads engagements with external business partners, technology teams, and integration teams, while partnering with Toast’s Enterprise R&D team. The Principal Product Manager drives the roadmap and delivery of strategic features, integrations, and platform offerings that create near- and long-term business value. The role owns product strategy through execution and impact for critical product areas, with a focus on supporting Enterprise full-service customers and improving product-market fit over time. It also collaborates across Toast R&D and go-to-market teams, and advocates for the use of AI tools to accelerate product discovery and execution.

Requirements

Prior experience working across software development lifecycle stages, from ideation through customer delivery.
Experience driving cross-team initiatives and building relationships with people with a range of personalities.
Strong program management and communication skills, attention to detail, and a bias toward action.
Experience with enterprise software development, requirements writing, and processes.
Demonstrated success working directly with customers, external development teams, and partners to deliver value and align different parts of a business.
At least 5 years of product management experience at a senior level.
Ability to prioritize workload, meet deadlines, and solve problems using creativity and strong analytical skills.

Nice To Haves

Experience working with enterprise customers, account management, and/or client development.
Experience leading through influence and advocacy.
Knowledge of the restaurant and hospitality industry.

Responsibilities

Own product strategy through execution and impact for one or more critical Toast Enterprise product areas.
Drive a roadmap of features that support Toast’s Enterprise full-service customers.
Manage team backlogs by creating, prioritizing, and grooming user stories in an agile environment.
Monitor team process and system health metrics to support quality and velocity.
Work with Technical Documentation and R&D Enablement teams to communicate product updates to internal stakeholders and advocate for adoption across Toast’s full-service restaurant customer base.
Develop and maintain a long-term strategic roadmap to improve product-market fit for full-service enterprise customers.
Collaborate with and advocate for product capabilities and customer needs across the broader Toast R&D organization.
Partner with go-to-market teams, including Solutions, Sales, Product Marketing, and Customer Marketing, in support of the product vision.
Advocate for AI tools to accelerate product discovery, streamline execution, and explore new product experiences.