Principal Product Manager, Enterprise - (Console)

Palo Alto Networks•Office - USA - CA - Console Systems, CA

8d•$176,800 - $286,000

About The Position

Console, a Palo Alto Networks company, is building an AI-native platform for enterprise service management. Its platform brings together service management, automation, knowledge, access, and enterprise data so teams can understand organizational activity, resolve issues and requests, and automate work across existing systems. The Principal Product Manager will own Console’s enterprise and AI platform end to end. The platform connects to important enterprise systems across areas such as IT, security, HR, and finance, serving as a context and action layer for AI agents. As Console expands to serve organizations with up to 100,000 people, this role will address novel platform challenges involving integrations and enterprise controls for both people and AI agents. The role leads product strategy and lifecycle across identity and access, administration and governance, compliance and audit, and integrations. It also defines Console’s AI governance model, helps establish evaluation practices with the AI Platform team, develops customer and design-partner relationships, builds expertise in the ITSM market, and helps shape product culture at Console as a startup within Palo Alto Networks.

Requirements

At least 5 years of product management experience, including launching and scaling technical products.
Deep technical background and experience partnering with engineering teams to ship highly technical products.
Curiosity and a growth mindset, with enthusiasm for rapid change in technology, AI, and software development.
Strong product judgment and opinions about how software should work, with attention to detail.
Ability to take on varied responsibilities, from urgently troubleshooting a P0 bug to developing a strategy for entering a new market.

Nice To Haves

Experience designing and building enterprise and platform products such as SSO, SCIM, permissions, integrations, or APIs, with a perspective on what distinguishes good products from great ones.
Experience shipping enterprise-grade AI infrastructure or agentic products, including work involving harnesses, reliability, latency, security and authentication, SLAs, and readiness.

Responsibilities

Lead the end-to-end product strategy and lifecycle for Console’s enterprise platform, covering identity and access, administration and governance, compliance and audit, and integrations.
Define Console’s AI governance model, balancing AI capability and flexibility with governance and enterprise adoption.
Partner with the AI Platform team to establish evaluations as a first-class practice, including evaluation harnesses, golden datasets and judges, and task-completion measurement to drive continuous improvement.
Develop close relationships with design partners and customers, and become an expert in the ITSM market.
Help define product culture at Console and push the boundaries of how product is built in the age of AI.