Principal Engineer, Field Service - South Carolina
About The Position
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem. Join us as a Principal Engineer on our DSE Product Services team!
Requirements
- Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE
Responsibilities
- Driving resolution for the customer’s technology sets.
- Resolving complex technical issues in a fast-paced, customer critical environment.
- Working on improving processes, standards, and strategies to perfect our Support Services.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
