Appian Customer Success delivers customer outcomes and mission-critical business impact, serving as technical advisors to commercial clients and accelerating adoption of Appian’s AI-powered process automation platform. The Principal Consultant is a leadership role at the intersection of enterprise business strategy and complex technical delivery. The role defines client experience and delivery approaches, leads large-scale consulting initiatives, and mentors engineers. It partners closely with Appian Architects and Technical Delivery Managers to support enterprise-grade orchestration. The position is based at Appian’s headquarters in McLean, Virginia. Employees are expected to work in the office four to five days per week, with in-person customer work prioritized. Travel of up to 20% is required to support customer engagements. The role leads the full lifecycle of custom Appian automation solutions for major commercial clients, from definition and design through implementation. It directs and mentors consultants, collaborates on secure and scalable architectures, builds integrations across enterprise environments, oversees relational data models and SQL database designs, and helps client stakeholders adopt the platform and develop process applications independently.
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Job Type
Full-time
Career Level
Senior