Principal Clinical Specialist

Abbott • Orlando, FL

3d • $86,700 - $173,300 • Remote

About The Position

Abbott’s Electrophysiology (EP) business advances the treatment of heart disease through technologies for atrial fibrillation. The Principal Clinical Specialist works under limited supervision and provides advanced engineering, sales, educational, and technical support for complex field inquiries involving EP products. The role operates with a high degree of independence and is expected to serve as a proven regional leader and mentor, applying effective and cost-efficient business practices and reporting performance and status to management.

The position serves as the most senior clinical interface between the medical community and the business. It builds credible customer relationships, provides expert clinical and product support, and helps identify customer needs, product feedback, and sales opportunities. The specialist provides regional implant-case coverage, supports sales and training activities, develops and leads education programs, advises management on market feedback and future product components, and mentors other clinical support staff. The role is remote in the United States and requires travel approximately 50% of the time, including on-call support for complex field inquiries.

Requirements

• At least 6 years of clinical experience, internal or external.
• External candidates must have prior industry or competitive experience.
• Must be solely dedicated to EP.
• Must have been in a Senior EP Clinical Specialist role for 2 years.
• One of the last two performance ratings must be "exceeds expectations."
• IBHRE EP certification.
• Ability to perform the most complex EP cases independently.
• Ability to mentor and train EP Clinical Specialist and CA Clinical Specialist roles on complex mapping cases.
• Ability to conduct complex customer education events to sell the value proposition of the full Abbott portfolio.
• Revenue per case must be higher than the national average.
• At the time of promotion, must perform in the top half of the number of cases completed across the clinical group in the defined region or area.
• Must satisfy vendor credentialing requirements, which may include COVID-19 vaccination; accommodations may be discussed with HR.

Responsibilities

• Provide advanced engineering, sales, educational, and technical support for complex field inquiries involving EP products.
• Serve as the most senior clinical interface between the medical community and the business.
• Build and sustain credible business relationships with customers and share product expertise.
• Identify, report, and advise sales representatives, directors, and management about customer needs, product performance, and potential sales opportunities.
• Provide engineering, sales, education, and clinical support for complex inquiries on a 24-hour, on-call basis.
• Develop, lead, or facilitate training and other programs on EP products for healthcare professionals.
• Provide management with insight, guidance, and feedback on market developments and components of next-generation products.
• Provide regional EP implant-case coverage to defined accounts.
• Provide backup to EP Sales Representatives in sales support, regional training seminars, clinical studies and data collection, troubleshooting, and new-product in-service training.
• Mentor and provide leadership to EP clinical support roles.
• Continuously develop engineering, sales, and technical skills in support of the overall Arrhythmia Management strategy.
• Assist Training and Education departments with advanced educational seminars and preparation of educational materials.
• Assist Sales with advanced product demonstrations for visiting physicians and sales personnel.
• Stay current with developments in relevant fields, regulatory requirements, company and competitor products, markets, objectives, and industry trends.
• Resolve problems or facilitate their resolution, including identifying causes to prevent recurrence.
• Perform related functions and responsibilities as assigned.

Benefits

• Career development with an international company.
• Eligible employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, offering an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed