Principal Clinical Specialist

Abbott • Orlando, FL

2d • Remote

About The Position

Abbott’s Electrophysiology (EP) business develops medical technologies for treating heart disease, including atrial fibrillation. The Principal Clinical Specialist provides advanced engineering, sales, educational, and technical support for EP products, handling complex field inquiries from physicians, healthcare professionals, patients, and sales staff. Working under limited supervision, this highly independent role serves as the region’s senior clinical interface with the medical community and as a proven leader and mentor to other clinical support staff.

The specialist supports EP implant cases at designated accounts, provides complex clinical and product guidance, and delivers training and education to healthcare professionals, physicians, nurses, and sales representatives. The role also shares market feedback and product insights with management, helps support sales growth and account service, and stays current on EP products, regulations, competitors, and industry trends. The position is remote in the United States and requires travel approximately 50% of the time, including providing on-call support for complex field inquiries.

Requirements

• At least 6 years of clinical experience, internal or external.
• External candidates must have prior industry or competitive experience.
• Must be solely dedicated to EP.
• Must have served in a Senior EP Clinical Specialist role for 2 years.
• At least one of the last two performance ratings must be “exceeds expectations.”
• IBHRE EP certification.
• Ability to perform the most complex EP cases independently.
• Ability to mentor and train EP Clinical Specialist and CA Clinical Specialist roles on complex mapping cases.
• Ability to conduct complex customer education events to communicate the value proposition of Abbott’s full portfolio.
• Revenue per case higher than the national average.
• At the time of promotion, must perform in the top half of completed case volume across the clinical group in the defined region or area.
• Must satisfy applicable vendor credentialing requirements, which may include COVID-19 vaccination.

Responsibilities

• Provide advanced engineering, sales, educational, and technical support for complex field inquiries involving EP products.
• Serve as a senior clinical interface between the medical community and Abbott’s business, building credible customer relationships and sharing product expertise.
• Identify and report customer needs, product performance, and sales opportunities to sales representatives, directors, and management.
• Provide engineering, sales, education, and clinical support for complex inquiries on a 24-hour, on-call basis.
• Maintain thorough knowledge of EP products, related technical information, market trends, and industry participants.
• Develop, lead, or facilitate EP product training and educational programs for healthcare professionals.
• Provide management with market feedback, guidance, and insight relevant to next-generation product development.
• Cover EP implant cases at designated regional accounts.
• Back up EP Sales Representatives with sales support, regional training seminars, clinical studies and data collection, troubleshooting, and new-product in-service training.
• Mentor and provide leadership to EP clinical support roles.
• Continue developing engineering, sales, and technical skills in support of the Arrhythmia Management strategy.
• Assist Training and Education teams with advanced seminars and educational materials.
• Assist Sales with advanced product demonstrations for visiting physicians and sales personnel.
• Stay current on relevant developments, regulatory requirements, company and competitor products, markets, objectives, and industry trends.
• Resolve or facilitate resolution of problems, identify causes, and help prevent recurrence.
• Perform related functions and responsibilities as assigned.

Benefits

• Career development opportunities with an international company.
• Potential eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit for pursuing a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed