Principal Clinical Specialist - Coronary - San Francisco, CA

Medtronic•Oakland, CA

3d•Remote

About The Position

Medtronic is seeking a field-based Principal Clinical Specialist to provide technical, educational, and sales support for its Coronary Renal Denervation (CRDN) business, with a heavy emphasis on CathWorks FFRangio. The role supports sales and customer service objectives and serves as the first-line customer contact for daily CRDN operations at assigned accounts. The position is remote from a Medtronic site, but the employee must reside within the territory and travel extensively to multiple accounts, including travel up to 70% within assigned regions. A valid driver's license and active vehicle insurance are required. The specialist supports regional CRDN sales strategies, assists with product implementation and sales plans, and may have primary sales responsibility when no other sales representative is assigned. They provide in-procedure technical assistance and troubleshooting, respond to technical inquiries, and educate physicians, hospital personnel, and office staff through individual training, in-service programs, seminars, and train-the-trainer resources. The role also supports the education of new clinical specialists and sales representatives, coordinates case-related documentation and communications, maintains current product and competitive knowledge, and builds effective relationships with customers and colleagues. The role involves frequent travel and driving, extended periods sitting, standing, or walking, lifting up to 40 pounds, and wearing 7–9 pounds of lead for extended periods in the operating room. Environmental exposures include infectious disease and radiation. The stated U.S. salary range is $120,000–$120,000, and the position is eligible for a Sales Incentive Plan. Benefits and compensation depend on regular-employee eligibility and applicable hours worked.

Requirements

High school diploma and 11 years of clinical or sales experience in healthcare; or an associate degree and 9 years of such experience; or a bachelor's degree and 7 years of such experience.
Must reside within the assigned territory and be able to travel extensively, including up to 70% within regions.
Valid driver's license and active vehicle insurance policy; driving record will be reviewed.
Ability to drive approximately 80% of the time within the assigned territory.
Ability to travel extensively with ease.
Ability to communicate verbally and in writing continuously.
Ability to lift up to 40 pounds frequently with both hands.
Ability to sit, stand, and/or walk for up to eight or more hours per day.
Ability to wear 7–9 pounds of lead for extended periods in the operating room.
Ability to use hands frequently to finger, handle, or feel objects, tools, or controls.
Ability to use a mobile phone, PC, keyboard, and mouse effectively.
Ability to bend, stoop, squat, and balance frequently.
Close and distance vision, depth perception, and ability to adjust focus.
For baccalaureate degrees earned outside the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

Relevant industry, healthcare, marketing, or medical education experience, particularly focused on awareness and education or medical project management.
Expertise with Microsoft Outlook, Excel, Word, and PowerPoint, as well as system tracking.
Strong project management skills and experience coordinating and executing marketing programs.
Excellent interpersonal, written, and verbal communication skills.
Excellent work ethic.
Thorough working knowledge of medical terminology, medical procedures, and the medical device industry.
Excellent customer service and problem-resolution skills.
Ability to build and maintain positive relationships with peers and colleagues across organizational levels.

Responsibilities

Provide technical, educational, and sales support to help meet CRDN sales and customer service objectives, with a heavy emphasis on CathWorks FFRangio.
Support regional CRDN sales strategy and assist with implementation of sales strategies for CRDN business units.
Work with sales representatives and managers across business units to achieve business plans; assume primary sales responsibility when designated and no other representative is assigned.
Represent Medtronic during procedures and implants, providing troubleshooting and other technical assistance.
Receive technical inquiries by telephone and research solutions to product selection, technical, and other product-related questions.
Educate and train physicians, hospital personnel, and office staff through one-on-one sessions, in-service programs, seminars, and outside symposiums.
Assist district management, the Clinical Specialist Manager, and the in-house training department with training new clinical specialists and sales representatives.
Provide hospital staff with training and resources to train their own personnel.
Complete required documentation and customer-service phone calls during or following cases.
Update sales representatives concerning cases and promptly notify them of issues requiring follow-up.
Represent Medtronic effectively to physicians and support staff regarding products, services, and support.
Maintain current knowledge of CRDN, Medtronic programs, products and services, and competitive products.
Maintain open and effective communication with district personnel, customers, and other Medtronic employees.
Perform other related duties as assigned.

Benefits

Competitive salary and flexible benefits package.
Sales Incentive Plan with the opportunity to earn incentive compensation for achieving or exceeding goals.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance or reimbursement.
Global well-being program (Simple Steps).
Incentive plans.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan for Vice Presidents and above or subject to IRS earning minimums.