Principal Associate, Communications - Multimedia Specialist
About The Position
The Multimedia Specialist joins the Banking & Premium Products Chief of Staff team to support the visual and communications strategy for the President of Retail Bank & Premium Products. The role develops high-quality graphic design and multimedia content that tells the business’s story, engages associates, and connects more than 10,000 associates to business priorities and an inclusive culture. Creative work appears in local and portfolio-wide communication channels and supports important moments and initiatives throughout the year. The specialist partners with communications and business stakeholders to identify compelling stories, develop creative strategies and concepts, and recommend effective approaches across channels. The role manages the end-to-end design process for digital and print assets, including presentations, templates, and other creative solutions; may also manage external creative and production partners. It analyzes performance data, audience behavior, and feedback to inform recommendations and continually improve creative impact. Animation and light video-editing skills are a plus. This is a hybrid position subject to Capital One’s hybrid policy and required on-site presence at the designated office location. The position is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One provides a comprehensive benefits package, with eligibility varying according to employment status and management level.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 3 years of experience in graphic design or visual content creation in a corporate, agency, or production firm environment.
- At least 2 years of experience using the Adobe Creative Cloud suite, including Illustrator, Photoshop, and InDesign.
- At least 2 years of experience with Google Workspace, including Slides, Docs, and Sheets.
Nice To Haves
- Demonstrated experience developing visual concepts, branding assets, presentation designs, and marketing collateral.
- A strong portfolio showcasing graphic design and visual storytelling work.
- Experience in motion graphics, animation, or light video editing, including After Effects or Premiere Pro.
- Comfort working in a corporate environment and working quickly under tight deadlines.
Responsibilities
- Partner with communications and business stakeholders to understand objectives, audience needs, and creative opportunities, translating them into multimedia and visual storytelling strategies.
- Recommend, reshape, or challenge creative approaches based on business priorities, audience needs, channel strategy, and creative best practices.
- Develop and present creative concepts that balance creativity, business needs, brand standards, and associate experience.
- Lead end-to-end design and delivery of high-visibility visual content, including graphic design, digital assets, presentations, templates, and other creative solutions.
- Manage external creative and production partners, deciding when vendor support is appropriate and providing direction to meet quality, timeline, and budget expectations.
- Analyze multimedia performance metrics, audience behavior, and feedback to identify effective approaches and opportunities for improvement.
- Synthesize data and insights into recommendations and visualizations to help partners and leaders assess creative performance and make informed decisions.
- Establish and evolve measures of success for multimedia content and use results to improve creative strategy, execution, and audience impact.
- Ensure multimedia and visual assets meet standards for quality, accessibility, brand consistency, and effectiveness across channels.
- Develop an understanding of Banking & Premium Products strategy, leaders, and communications priorities; proactively identify storytelling opportunities and share creative expertise and best practices.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
- Performance-based incentive compensation, potentially including cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
