Principal Associate, Communications - Multimedia Specialist

Capital One • McLean, VA

4d • Hybrid

About The Position

Capital One is seeking a Multimedia Specialist for the Banking & Premium Products Chief of Staff team. The role supports the visual and communications strategy for the President of Retail Bank & Premium Products by creating design graphics and visual content that help tell the business’s story. Work will appear in local and portfolio-wide communication channels and support important moments throughout the year, helping inform and engage associates across the organization and connect them to business priorities and the company’s inclusive culture.

The specialist partners with communications and business stakeholders to develop creative strategies and concepts for executive and associate storytelling. The role manages the end-to-end design process for digital and print assets, produces polished visual content, and uses performance data and audience feedback to improve future work. The position also manages external creative and production partners when needed, and ensures assets meet quality, accessibility, brand consistency, and effectiveness standards across channels. The role is hybrid and follows Capital One’s hybrid policy for on-site presence at the designated office location.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 3 years of experience in graphic design or visual content creation in a corporate, agency, or production firm environment.
• At least 2 years of experience using Adobe Creative Cloud, including Illustrator, Photoshop, and InDesign.
• At least 2 years of experience with Google Workspace, including Slides, Docs, and Sheets.

Nice To Haves

• Demonstrated experience developing visual concepts, branding assets, presentation designs, and marketing collateral.
• A strong portfolio showcasing graphic design and visual storytelling work.
• Experience in motion graphics, animation, or light video editing, such as with After Effects or Premiere Pro.
• Comfort working in a corporate environment and ability to work quickly under tight deadlines.

Responsibilities

• Partner with communications and business stakeholders to understand objectives, audience needs, and creative opportunities, and translate them into multimedia and visual storytelling strategies.
• Recommend, reshape, or challenge creative approaches based on business priorities, audience needs, channel strategy, and creative best practices.
• Develop and present creative concepts, influencing stakeholders toward solutions that balance creativity, business needs, brand standards, and associate experience.
• Lead end-to-end creative design and delivery of high-visibility visual content, including graphic design, digital assets, presentations, templates, and other creative solutions.
• Manage external creative and production partners, deciding when vendor support is appropriate and providing direction to meet quality, timeline, and budget expectations.
• Analyze multimedia performance metrics, audience behaviors, and feedback to identify successful approaches and opportunities for improvement.
• Synthesize data and insights into recommendations and visualizations to help partners and leaders assess creative performance and make informed decisions.
• Establish and evolve measures of success for multimedia content, using results to improve creative strategy, execution, and audience impact.
• Ensure multimedia and visual assets meet standards for quality, accessibility, brand consistency, and effectiveness across channels.
• Develop a deep understanding of the Banking & Premium Products business strategy, leaders, and communications priorities, and proactively identify storytelling opportunities.
• Share creative expertise and best practices across the team.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED