Principal Associate, Communications - Multimedia Specialist (Hybrid)

Capital One • McLean, VA

5d • Hybrid

About The Position

Capital One is seeking a Multimedia Specialist to join its Card Communications team. The role delivers videos, graphic design, and other visual assets for local and Card-wide communications, helping associates understand business priorities and connect with the organization’s inclusive culture. The work may be showcased to an internal audience of more than 30,000 associates.

The specialist partners with communications and business stakeholders to identify story opportunities, recommend creative approaches, and develop strategies and concepts for executive and associate storytelling. The role manages end-to-end multimedia production, from scripting and preparation through filming, editing, and delivery, and may coach executives and other participants during shoots. It also manages external creative and production partners when appropriate.

The position uses performance metrics, audience behavior, and feedback to evaluate content and improve future creative work. It ensures assets meet standards for quality, accessibility, brand consistency, and effectiveness across channels, while developing knowledge of Card business strategy, leaders, and communications priorities.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 3 years of experience in video and graphic design production in a corporate, agency, or production firm environment.
• At least 2 years of experience with in-person and remote video/audio concept development and production.
• At least 2 years of experience with the Adobe suite, including video/audio editing using Premiere Pro, After Effects, or Adobe Audition.

Nice To Haves

• A strong portfolio showcasing video/audio work.
• Comfort working in a corporate environment and ability to work quickly under tight deadlines.

Responsibilities

• Partner with communications and business stakeholders to understand objectives, audience needs, and creative opportunities, and translate them into multimedia and visual storytelling strategies.
• Recommend, reshape, or challenge creative approaches based on business priorities, audience needs, channel strategy, and creative best practices.
• Develop and present creative concepts, influencing stakeholders toward solutions that balance creativity, business needs, brand standards, and associate experience.
• Lead the creative design and delivery of visual content, including graphic design, digital assets, presentations, templates, and other creative solutions.
• Prepare and manage video and audio shoots, coaching executives and other participants to appear authentically and effectively on camera.
• Manage external creative and production partners, providing direction to meet quality, timeline, and budget expectations.
• Analyze multimedia performance metrics, audience behavior, and feedback to identify successful approaches and opportunities for improvement.
• Synthesize data and insights into recommendations and visualizations that help partners and leaders understand creative performance and make informed decisions.
• Establish and evolve measures of success for multimedia content and use results to improve creative strategy, execution, and audience impact.
• Ensure multimedia and visual assets meet standards for quality, accessibility, brand consistency, and effectiveness across channels.
• Develop an understanding of Card business strategy, leaders, and communications priorities; identify storytelling opportunities and share creative expertise and best practices across the team.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED