Primary System Analyst, Charles River Development, Officer
About The Position
This is a client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (Saas) offerings, which includes Application Management for hosted and non-hosted clients. The role will involve working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions. This includes client assistance in optimal use of the system, user administration/privileges, parameter configuration changes, system availability, application and database performance tuning, daily operational processing monitoring and support, Charles River IMS and database software patches, Charles River IMS version upgrades, assistance with problem support and resolution, and Business Continuity/Disaster Recovery assistance. The role also involves working with Charles River colleagues to smoothly transition new Clients to production operation, and working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients. Participation in the development and on-going refinement, enhancement and continuous process improvement for the services, as well as the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services, is also expected. The role will involve periodic out of hours support and/or weekend work. Occasional travel to customer sites may be required for planning and review meetings.
Requirements
- Minimum of 3+ years’ relevant industry experience
- Experience with Financial Services Investment Management, Trading or related systems highly preferable ( e.g. Charles River IMS)
- Proven ability to partner with various internal departments to deliver superior customer service
- Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills
Nice To Haves
- servers
- operating systems
- networks
- scripting
- XML
- programming languages
- job scheduling software
- system monitoring software
- disaster recovery/business continuity
- Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths’ or Statistics preferred
Responsibilities
- Client assistance in optimal use of the system
- User administration/privileges
- Parameter configuration changes
- System availability
- Application and database performance tuning
- Daily operational processing monitoring and support
- Charles River IMS and database software patches
- Charles River IMS version upgrades
- Assistance with problem support and resolution
- Business Continuity/Disaster Recovery assistance
- Working with Charles River colleagues to smoothly transition new Clients to production operation
- Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients
- Participation in the development and on-going refinement, enhancement and continuous process improvement for the services
- Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services
Benefits
- competitive and comprehensive benefits packages
- generous medical care
- insurance
- savings plans
- flexible Work Program
- development programs
- educational support
- paid volunteer days
- matching gift program
- retirement savings plan (401K) with company match
- insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- access to our Employee Assistance Program
- incentive compensation including eligibility for annual performance-based awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
