Platform Products and Client Experience, Charles River Development, Vice President
About The Position
Charles River Development, a State Street company, is seeking a Vice President of Technical Product Management to lead a portfolio of platform products that improve client experience, software delivery, and operational efficiency. This hands-on, business-to-technology leadership role is accountable for product strategy, roadmap management, requirements definition, delivery, adoption, lifecycle management, and team leadership across client deliveries and a unified experience for front-to-middle testing and deployment. The position is based in Burlington, Massachusetts. The successful candidate will work closely with Engineering, Architecture, Cloud Operations, and client-facing teams to turn business, client, and operational needs into scalable platform capabilities. The leader will manage and develop a product management team, work in an agile delivery model, communicate with technical and business stakeholders, and drive measurable outcomes in reliability, automation, usability, and client adoption. The Platform Product Management team helps development teams use consistent technologies and infrastructure, supports teams running client environments to expected service levels, and advances the transition to cloud-native approaches. This role will productize capabilities clients use to deploy, operate, and engage with the Charles River platform, improving client experience while meeting expectations for reliability, automation, security, governance, and service levels.
Requirements
- Bachelor's degree in engineering, computer science, information systems, business, or equivalent technical experience.
- Ten or more years of experience in technical product management, platform engineering, DevOps, SaaS platforms, enterprise software, or related roles.
- Experience leading enterprise-scale products and managing product teams.
- Strong technical product management experience with engineering practices, including repository integration, pipeline automation, environment promotion, validation, deployment, and release management.
- Proven ability to lead, coach, and develop product managers or cross-functional product teams.
- Ability to balance technical depth, client needs, operational requirements, and business priorities.
- Ability to connect business outcomes, client needs, technical architecture, and operational realities.
- Clear, credible communication skills to influence technical teams, business stakeholders, clients, and senior leaders.
- Collaborative leadership style and ability to create accountability, manage ambiguity, and drive decisions across organizational boundaries.
- Passion for operational excellence, automation, product quality, and continuous improvement.
Nice To Haves
- Experience building or managing cloud-native technologies and platform capabilities in a global, matrixed organization.
- Experience with automation, DevOps, CI/CD, and infrastructure-as-code tools such as Azure DevOps, GitHub, Terraform, Jenkins, Git, or Ansible.
- Familiarity with Azure tenant and infrastructure management concepts and best practices.
- Working knowledge of SQL for ad hoc validation and debugging, and ability to define telemetry, KPIs, and instrumentation for operational excellence and business reporting.
- Experience with client portals, digital enablement platforms, and product communication workflows.
- Experience productizing internal capabilities for external or client use in a regulated SaaS environment.
Responsibilities
- Own the product vision, multi-year strategy, investment priorities, and integrated roadmap for client-facing platform products, including product customizations, client enablement capabilities, and operational-efficiency workflows.
- Translate client, business, technical, and operational requirements into standardized platform capabilities, processes, and tools.
- Manage, coach, and develop a product/engineering team, establishing priorities, expectations, delivery goals, and accountability for outcomes.
- Balance client commitments, strategic initiatives, platform modernization, non-functional requirements, technical debt, operational readiness, and engineering capacity.
- Define client-facing enablement products that let clients execute platform customizations, consume product-readiness requirements, and manage workflows without operational impacts.
- Define product measures, cost to serve, telemetry, KPIs, and feedback mechanisms to evaluate adoption, reliability, operational efficiency, and client outcomes.
- Shape the strategy and roadmap to improve client experience through usability, access to capabilities, operational visibility, and support workflows.
- Advance AI-assisted client support experiences where they provide measurable client and operational value.
Benefits
- 401(k) retirement savings plan with company match.
- Insurance coverage including basic life, medical, dental, vision, long-term disability, and optional additional coverages.
- Paid time off, including vacation, sick leave, short-term disability, and family care responsibilities.
- Access to an Employee Assistance Program.
- Incentive compensation, including eligibility for annual performance-based awards, with exclusions noted for certain sales roles.
- Eligibility for certain tax-advantaged savings plans.
- Inclusive development opportunities.
- Flexible work-life support.
- Paid volunteer days.
- Employee networks.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Executive
