Pricing Operations Coordinator (Pharma)
About The Position
The Pricing Operations Coordinator is the central intake and coordination point for pricing requests across Masters. The role routes and tracks requests to completion, monitors service levels, maintains documentation and issue logs that support pricing controls, and reports on operational performance. Working under moderate supervision, the Coordinator applies established pricing processes to resolve routine and moderately complex operational issues. The role partners daily with Sales Representatives, Account Managers, Strategic Account teams, and Purchasing to make pricing support timely, traceable, and scalable. The position is hybrid: the selected candidate works on-site at the Las Colinas office at least two days per week, with the remaining days remote. Specific office days may be designated based on team needs and business priorities. Occasional travel to Las Colinas or Mason, Ohio may be required. The work is primarily computer-based, with no lifting requirements.
Requirements
- Bachelor’s degree in Business, Finance, Supply Chain, Analytics, or a related field; equivalent experience considered.
- At least 2 years of relevant experience, including in pricing, sales support, operations coordination, business analysis, or a comparable process-driven role.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Teams; experience maintaining trackers, reports, and dashboards.
- Strong organizational, time management, and prioritization skills, with high attention to detail.
- Excellent written and verbal communication skills and ability to coordinate across Sales, Purchasing, and Pricing stakeholders.
- Ability to manage multiple priorities in a fast-paced operational environment.
Nice To Haves
- Pharmaceutical distribution or B2B pricing operations experience; secondary wholesale experience is a plus.
- Experience with SLA management, ticketing, or workflow management tools.
- Familiarity with pricing governance, operational controls, and audit documentation.
- Experience writing SOPs, job aids, or training materials.
- Exposure to SAP, SQL, Power BI, or Tableau.
Responsibilities
- Serve as the primary intake resource for pricing requests and inquiries from Sales, Account Management, Strategic Accounts, and Purchasing.
- Review, prioritize, categorize, and route requests; document and track each request through completion; monitor queues and escalate aging items.
- Monitor adherence to Pricing Operations service level agreements, maintain request tracking and workflow tools, and provide operational metrics and reporting for workload management and leadership visibility.
- Identify workflow bottlenecks and recurring issues for process improvement.
- Create and maintain SOPs, process documentation, job aids, and training materials; keep documentation current as pricing programs and price files evolve; maintain centralized knowledge repositories for onboarding and cross-training.
- Maintain issue logs and exception tracking tied to pricing controls, assist with root cause investigation of pricing discrepancies, and retain audit evidence and supporting documentation in line with governance requirements.
- Coordinate testing for pricing system enhancements and new workflows, document test scenarios and results, and support deployment readiness and change communications.
- Maintain continuity and coverage documentation to reduce key-person dependencies.
- Perform additional duties as assigned.
Benefits
- Annual bonus or long-term incentive opportunities may be offered in addition to base pay.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
