Pricing Coordinator

Festival Foods • Chippewa Falls, WI

5d • Onsite

About The Position

The Pricing Coordinator works closely with pricing associates, vendor partners, the Guest Service Manager, Store Directors, and Festival team members to ensure company policies and procedures are followed. The role maintains controlled processes that support department goals and Festival Foods’ pricing standards. It reports to the Guest Service Department Manager.

The coordinator reinforces Festival culture, customer service, and performance expectations; maintains consistent pricing practices using pricing software; investigates and resolves inaccuracies; and communicates feedback. The role supports staffing by interviewing applicants and extending offers, trains and coaches associates, develops and approves weekly schedules, and documents policy violations and takes appropriate corrective action. It also works with department managers, vendors, the Store Director, and the Pricing Support Team to maintain pricing standards, current manuals and sign programs, and effective execution of operating plans. The coordinator reviews weekly verification results, addresses stocking issues with department managers, assists guests on the sales floor, resolves guest concerns, and helps maintain department cleanliness.

This is a full-time position with daytime shifts, typically 7:00 AM–4:00 PM, occasional evenings and weekends, and Wednesdays starting at 3:00 AM. The role involves standing for long periods; frequent bending, kneeling, and reaching; occasional lifting of up to 25 pounds; and occasional exposure to extreme temperatures.

Requirements

• High school education or an equivalent combination of education and experience.
• Ability to deal tactfully and effectively with customers and personnel.
• Good oral and written communication skills and ability to handle situations.
• Basic computer knowledge, including Microsoft Outlook, Excel, and Word.
• Ability to stand for long periods, perform fine finger and broad manual dexterity, frequently bend, kneel, and reach above shoulder level, and occasionally lift up to 25 pounds.
• Ability to work the stated schedule, including daytime shifts, occasional evenings and weekends, and Wednesdays starting at 3:00 AM.

Responsibilities

• Reinforce Festival culture, customer service, and performance expectations with pricing associates.
• Maintain consistent pricing practices in the pricing software, investigate inaccuracies, resolve them, and provide clear feedback.
• Interview applicants and extend job offers as needed to maintain adequate staffing.
• Coach and train new pricing associates on department policies, procedures, standards, SMS pricing software, pricing handhelds, and Nexgen 365.
• Participate in Performance and Development Summaries and annual goal setting for self and pricing team members.
• Collaborate with the Pricing Support Team to keep the pricing manual and sign program current.
• Finalize and approve weekly work schedules for pricing associates, and create and execute schedules based on department needs and supplied annual weekly hours.
• Document associate violations of company policies and procedures and take appropriate corrective action, up to and including termination.
• Hold department managers and vendors accountable for store pricing standards; work with the department manager and Store Director to ensure Standard Operating Plans are executed.
• Review weekly verification results, identify gaps, address incorrect stocking issues with the corresponding department manager, and communicate results to the Pricing Support Team.
• Assist guests in finding items on the sales floor and resolve concerns when guests are dissatisfied.
• Use Boomerang Basics to coach and develop team members and prepare associates for advancement opportunities.
• Contribute to department cleanliness by picking up, organizing, and cleaning work areas.
• Maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Premium pay for hourly store associates on Sundays and select holidays: part-time associates receive an additional $1 per hour, and full-time associates receive time and a half.
• Schedules provided two weeks in advance.
• Vision insurance and two dental coverage options for part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program.
• Employee Assistance Program and LEAPCare Care Coaches.
• 401(k) plan with an annual discretionary match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED