Prestige Beauty Advisor

Ulta Beauty, Inc.•Charleston, WV

About The Position

The Prestige Beauty Advisor (PBA) maximizes sales in the prestige category, including color cosmetics, skincare, and fragrance, by engaging guests, identifying their individual needs, and assisting with product selection and purchases while following company policies and procedures. The role maintains overall store standards, including cleanliness and replenishment, and supports the Sales Manager through a focus on sales and in-store event performance, guest service and associate culture, and operating procedures and compliance. Success requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The PBA supports Ulta Beauty’s mission, vision, and values by contributing to store goals, providing personalized service, performing makeup applications and skincare analyses, supporting services and events, and maintaining prestige merchandise and store operations. The role also participates in ongoing product and category training, collaborates with store colleagues, and follows company standards for guest service, safety, and loss prevention.

Requirements

High school diploma preferred.
Cosmetology, esthetician, or demonstrator’s license where required by state law.
One year of relevant work experience or an equivalent combination of education and relevant work experience preferred.
Passion for and significant competency in prestige products, guest service, and selling.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Strong communication skills.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences, including overnight stays.

Nice To Haves

High school diploma.
One year of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty including credit, retail shrink, and omni-channel sales, with a focus on prestige products and iconic brands.
Provide exceptional guest service by greeting and engaging guests, personalizing recommendations, suggesting complementary products or services, and sharing promotions, events, and services.
Handle sales, refunds, and exchanges courteously.
Perform makeup applications, skincare analyses, and product demonstrations to support sales and the guest experience.
Book appointments and support services and in-store events that advance guest experience and prestige and iconic brand sales.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Collaborate with managers and associates throughout the store to help grow the business.
Participate in ongoing prestige and iconic brand product training and brand and category education.
Follow and help ensure compliance with company policies, procedures, and standards, including the dress code.
Keep prestige and iconic brand work areas replenished, signed, and faced, and maintain testers according to hygiene standards.
Maintain store cleanliness and operational standards across the salesfloor, restrooms, cashwrap, backroom, break area, and makeover stations.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using company technology and best practices.
Promote the guest loyalty program, including credit and the Ulta Beauty app, on the salesfloor and when prompted by company systems.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.