Prestige Beauty Advisor

Ulta Beauty, Inc.•Hattiesburg, MS

About The Position

The Prestige Beauty Advisor (PBA) maximizes sales in the prestige category—including color cosmetics, skincare, and fragrance—by engaging guests, identifying their needs, and assisting with merchandise selection and purchases while following company policies and procedures. The role maintains overall store standards, including cleanliness and replenishment, and supports the Sales Manager through a focus on sales and service performance, guest service and associate culture, operating procedures, and compliance. The position calls for enthusiasm for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The PBA helps achieve store goals for retail and service sales, guest loyalty, shrink, and omnichannel sales, with particular attention to prestige products and iconic brands. The role provides personalized service, handles transactions and returns, performs makeup applications, skincare analyses, and product demonstrations, and supports appointments, services, and in-store events. It also involves ongoing product education, collaboration with store teams, maintaining sales areas and testers, completing operational and merchandising tasks, and following store policies, standards, and loss-prevention practices. The position requires a flexible schedule that may include days, evenings, weekends, and holidays. Attendance at corporate business meetings and conferences, including overnight stays, is also required. Working conditions include frequent movement around the store and standing, bending, reaching, pulling, pushing, and twisting; continuous lifting or moving of up to 10 pounds and continuous coordination and manipulation of objects during a shift.

Requirements

High school diploma is preferred.
Cosmetology, esthetician, or demonstrator’s license where required by state law.
One year of relevant work experience or an equivalent combination of education and relevant work experience is preferred.
Demonstrated passion for and significant competency in prestige products, guest service, and selling.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Strong communication skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences, including overnight stays.

Nice To Haves

High school diploma.
One year of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty (including credit), retail shrink, and omnichannel sales, with a focus on prestige products and iconic brands.
Provide exceptional guest service by greeting and engaging guests, personalizing recommendations, suggesting complementary products or services, and sharing information about promotions, events, and services.
Handle sales, refunds, and exchanges courteously.
Perform makeup applications, skincare analyses, and product demonstrations for guests.
Book appointments and support services and in-store events that contribute to the guest experience and prestige sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits to better serve guests.
Maintain prompt and regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Collaborate with managers and associates throughout the store to help grow the business.
Participate in ongoing training and product and category education.
Follow Ulta Beauty policies, procedures, standards, and dress code.
Keep prestige and iconic brand work areas replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain store operational standards and cleanliness, including salesfloor, restrooms, cashwrap, backroom, break area, and makeover stations.
Participate in merchandise resets, planograms, marketing displays, inventory procedures, and shipment processing using company technology and best practices.
Promote the guest loyalty program, including credit and the Ulta Beauty app, as appropriate.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.