Prestige Beauty Advisor

Ulta Beauty, Inc.•Clarksville, TN

About The Position

The Prestige Beauty Advisor maximizes sales in the prestige category, including color cosmetics, skincare, and fragrance, by engaging guests, identifying their needs, and helping them select and purchase merchandise. The role follows company policies and procedures while maintaining store standards for cleanliness and replenishment. It supports the Sales Manager by focusing on sales and in-store events, guest service and associate culture, and operating procedures and compliance. Success requires a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The position contributes to retail and service sales, guest loyalty, shrink, and omni-channel goals, with particular attention to prestige products and iconic brands. It provides personalized guest service, conducts makeup applications, skincare analysis, and product demonstrations, and supports appointments and events. The advisor also maintains product displays and testers, supports store operations and inventory processes, follows loss-prevention practices, and participates in training and ongoing professional development. The role requires a flexible schedule that may include days, evenings, weekends, and holidays, and attendance at corporate meetings and conferences, including overnight stays. Working conditions involve frequent movement and standing, bending, reaching, pulling, pushing, and twisting, as well as continuous lifting or moving of up to 10 pounds and ongoing coordination and manipulation of objects.

Requirements

Demonstrated passion and significant competency in prestige products, guest service, and selling.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Strong communication skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences, including overnight stays.

Nice To Haves

High school diploma.
Cosmetology, esthetician, or demonstrator’s license where required by state law.
One year of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty including credit, retail shrink, and omni-channel sales, with a focus on prestige products and iconic brands.
Provide exceptional guest service by greeting and engaging guests, personalizing assistance, recommending complementary products or services, and sharing current promotions, events, and services.
Handle sales, refunds, and exchanges courteously.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Book appointments and support services and in-store events that deliver a strong guest experience and contribute to sales goals.
Stay informed about industry trends, products, and services, and learn relevant ingredients and benefits to better assist guests.
Maintain prompt and regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Collaborate with store managers and associates to help grow the business.
Participate in ongoing training and product, brand, and category education.
Follow and help ensure compliance with company policies, procedures, standards, and dress code.
Keep prestige and iconic brand areas replenished, signed, and faced, and maintain testers according to hygiene standards.
Maintain store cleanliness and operational standards, including salesfloor, restrooms, cashwrap, backroom, break area, and makeover stations.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using company technology and practices.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Perform other operational tasks as directed.