Prestige Beauty Advisor

Ulta Beauty, Inc.•Washington, MO

About The Position

The Prestige Beauty Advisor (PBA) maximizes sales in the prestige category, including color cosmetics, skincare, and fragrance, by engaging guests, identifying their needs, and helping them select and purchase merchandise. The role supports the Sales Manager through a focus on sales and performance, guest service and associate culture, and operating procedures and compliance. It calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The PBA contributes to sales, loyalty, shrink, and omnichannel goals, with particular attention to prestige and iconic brands. The role delivers personalized guest service, performs makeup applications and skincare analyses, demonstrates products, books appointments, and supports services and in-store events. It also helps maintain store standards through replenishment, merchandising, cleanliness, inventory and shipment tasks, and compliance with company policies and hygiene standards. The position involves frequent mobility and standing, bending, reaching, pulling, pushing, and twisting during a shift, as well as continuous lifting or moving of up to 10 pounds and coordination and manipulation of objects. The schedule is flexible and includes days, evenings, weekends, and holidays. Attendance at corporate business meetings and conferences, including overnight stays, is required.

Requirements

Demonstrate passion and significant competency for prestige products, guest service, and selling.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Strong communication skills.
Work a flexible schedule that includes days, evenings, weekends, and holidays.
Attend corporate business meetings and conferences, including overnight stays.
Cosmetology, esthetician, or demonstrator’s license where required by state law.

Nice To Haves

High school diploma preferred.
One year of relevant work experience, or an equivalent combination of education and relevant work experience, preferred.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty (including credit), retail shrink, and omnichannel sales, with a specific focus on prestige and iconic brands.
Provide exceptional, personalized guest service by greeting and engaging guests, recommending complementary products or services, and informing them about promotions, events, and services.
Handle sales, refunds, and exchanges courteously.
Perform makeup applications, skincare analyses, and product demonstrations for guests.
Book appointments and support services and in-store events that deliver a strong guest experience and meet prestige and iconic brand sales goals.
Stay informed about industry trends, products, and services, including relevant ingredients and benefits.
Maintain prompt and regular attendance.
Contribute to an inclusive environment and collaborate with store managers and associates to help grow the business.
Participate in ongoing training and brand and category education.
Follow company policies, procedures, standards, and dress code.
Keep prestige and iconic brand areas replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain store cleanliness and operational standards, including salesfloor, restrooms, cashwrap, backroom, break area, and makeover stations.
Assist with merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using company technology and best practices.
Communicate the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.