Prestige Beauty Advisor

Ulta Beauty, Inc.•North Little Rock, AR

10d•Onsite

About The Position

The Prestige Beauty Advisor (PBA) maximizes sales in the prestige category, including color cosmetics, skincare, and fragrance, by engaging guests, identifying their individual needs, and helping them select and purchase prestige merchandise. The PBA follows company policies and procedures while maintaining store standards for cleanliness and replenishment. The role supports the Sales Manager through a focus on sales and in-store events, guest service and associate culture, and operating procedures and compliance. It calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The PBA contributes to store sales, guest loyalty, shrink, and omnichannel goals, with particular attention to prestige and iconic brands. The position provides personalized guest service, performs makeup applications and skincare analyses, demonstrates products, books appointments, and supports services and in-store events. It also includes product education, teamwork, maintaining merchandise and testers, store upkeep, inventory and shipment tasks, and following operational and loss-prevention standards. The role requires a flexible schedule that includes days, evenings, weekends, and holidays, and attendance at corporate business meetings and conferences that may involve overnight stays. Work involves frequent movement around the store, standing and other physical activity, continuous lifting or moving of up to 10 pounds, and ongoing coordination and manipulation of objects. The company will engage in an interactive process to determine whether reasonable accommodation can enable an associate with a disability to perform essential job functions.

Requirements

A passion and significant competency for prestige products, guest service, and selling.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Strong communication skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences, including those requiring overnight stays.

Nice To Haves

High school diploma.
One year of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty (including credit), retail shrink, and omnichannel sales, particularly for prestige and iconic brands.
Provide exceptional guest service by greeting and engaging guests, personalizing assistance, recommending complementary products or services, and sharing promotions, events, and services.
Handle sales, refunds, and exchanges courteously.
Perform makeup applications, skincare analyses, and product demonstrations for guests.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Stay informed about industry trends, products, and services, and learn about their ingredients and benefits.
Maintain prompt and regular attendance.
Contribute to an inclusive environment and collaborate with store managers and associates to help grow the business.
Participate in ongoing training and brand and category education.
Follow company policies, procedures, standards, and dress code.
Keep prestige and iconic brand areas replenished, signed, and faced; maintain testers in accordance with hygiene standards.
Maintain cleanliness and operational standards across the salesfloor, restrooms, cashwrap, backroom, break area, and makeover stations.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using company technology and practices.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app, to guests.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Perform other operational tasks as directed.