Prescription Assistance Specialist
About The Position
The Prescription Assistance Specialist serves as a pharmacy advocate for patients on behalf of clinicians prescribing medication, with a primary focus on coordinating financial access to take-home medications. The role works as part of an interdisciplinary team of nurses, physicians, and other health care providers in an academic/clinic setting. It offers a pharmacy technician the opportunity to use and develop pharmacy and leadership skills. The position is based at Seven Lakes Pharmacy in Shoreview, Minnesota, and is hybrid, with four remote days and one day in the office each week. The schedule is days, totaling 80 hours bi-weekly.
Requirements
- High school diploma or GED.
- Two years of experience in a complex office support, coordinator, or advocate role; pharmacy-related experience is preferred.
- Excellent customer service skills and the ability to communicate verbally and in writing clearly, concisely, accurately, and considerately.
- Ability to assess and clarify changing priorities.
- Proven ability to problem-solve effectively.
- One year of pharmacy technician experience.
- Minnesota Pharmacy License and registration as a Pharmacy Technician with the Minnesota State Board of Pharmacy.
- For Minnesota Board of Pharmacy registrations dated on or after January 1, 2013, a certificate of completion from a Minnesota Board of Pharmacy-approved employer-based or vocational/technical training program is required.
Nice To Haves
- Experience working in Epic and the Enterprise Rx application.
- Pharmacy-related experience in a complex office support, coordinator, or advocate role.
Responsibilities
- Educate patients about their prescription insurance benefits and identify patient assistance programs, grants, and other financial assistance opportunities.
- Communicate expectations, timing, and processes to patients, caregivers, and clinics.
- Expedite patient access to medications by identifying and resolving barriers on behalf of clinic care teams.
- Submit and follow up on patient assistance programs, support providers with grants, coordinate order fulfillment with dispensing pharmacies, and help patients afford their medications.
- Advise patients on financial assistance options and identify opportunities to save on medication costs.
- Advocate for Fairview retail and mail order pharmacies and partner with multiple specialties and clinics.
- Develop expertise in manufacturer patient assistance programs and serve as a subject matter expert for the team, clinic, and access-service partners.
- Build relationships with industry representatives and reimbursement managers to maintain current knowledge of available financial assistance programs.
- Adjust care and service approaches to reflect the developmental level and cultural differences of the population served.
- Partner with patients and caregivers in care and decision-making, communicate respectfully, and help ensure a safe and secure environment.
- Individualize plans of care, modify clinical interventions based on the population served, and provide patient education based on assessed learning needs.
- Complete required role-related learning and comply with relevant laws, regulations, policies, procedures, and standards.
- Foster a culture of improvement, efficiency, and innovative thinking.
Benefits
- Medical, dental, and vision plans.
- Life insurance.
- Short-term and long-term disability insurance.
- PTO and Sick and Safe Time.
- Tuition reimbursement.
- Retirement benefits.
- Early access to earned wages.
- Additional benefits are described on the company’s benefits page.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
