Victim Assistance Specialist

Immigration and Customs Enforcement•Washington, DC

4d•Onsite

About The Position

The Victim Assistance Specialist works for the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of Partnership and Engagement, in Washington, District of Columbia. This is a non-bargaining-unit position at the GS-13 full-performance level. The role supports victims who contact or are referred to the Victims of Immigration Crime Engagement Office (VOICE) Program through crisis intervention, referrals, and information resources. The specialist also builds partnerships, develops reports and briefings for leadership, and maintains expertise in victim assistance programs and crisis-intervention best practices. This is a full-time permanent Career or Career-Conditional appointment; a one-year probationary period may be required.

Requirements

U.S. citizenship.
Successfully pass a background investigation and drug screen.
Males born after December 31, 1959, must certify registration with Selective Service.
Meet the basic requirement through a degree in behavioral or social science or a related discipline appropriate to the position; a qualifying combination of education and experience; or four years of appropriate experience demonstrating knowledge equivalent to a major in behavioral or social sciences.
At least one year of specialized experience equivalent to the GS-12 grade level in Federal service, including at least three of the following: assisting victims with victim compensation applications; providing crisis intervention and referrals to requested services; conducting outreach to victim assistance organizations to ensure services align with needs; or developing cooperative working relationships with representatives of other agencies, such as Federal, state, or local officials.
Submit transcripts or other documentation required to demonstrate qualifying education and coursework, if relying on education to meet the basic requirement.
Limit the resume to two pages; only the first two pages will be reviewed if more are submitted.

Responsibilities

Provide support, crisis intervention, and referrals to victims contacting or referred to the VOICE Program.
Build collaboration and partnerships with key partners to support victims and agency goals and priorities.
Develop briefings and reports for leadership to enhance program processes and operations.
Create and disseminate informational resources to advance the goals and objectives of the VOICE Program.
Maintain expertise related to victim assistance programs and best practices for crisis interventions for victims of crime.