Pre-Exposure Prophylaxis (PrEP) Retention Coo
About The Position
Mazzoni Center is seeking a PrEP Retention Coordinator to support its HIV Prevention team and help expand and sustain access to HIV prevention. The coordinator supports individuals throughout their PrEP journey, including outreach, education, retention, re-engagement, and adherence support. The role works directly with LGBTQ+ patients, clinical providers, and community partners to strengthen PrEP engagement, reduce barriers to care, and advance health equity. The coordinator conducts outreach and culturally responsive education, responds to PrEP inquiries, and provides patient consultations and navigation. The role also supports care coordination and retention, including follow-up for provider visits, lab work, prescriptions, and assistance program renewals; performs rapid HIV testing; links patients to PrEP after STI diagnoses or PEP; and connects patients with other services as needed. The coordinator documents patient interactions in the electronic medical record and collaborates on data analysis, reporting, and program improvement.
Requirements
- Bachelor’s degree in healthcare, public health, social work, or a related field.
- 1–2 years of experience in HIV prevention, case management, or patient counseling.
- Knowledge of PrEP and combination HIV prevention strategies.
- Strong organizational, communication, and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced clinical environment.
- Proficiency with electronic health records and Microsoft Word, Teams, and Excel.
- Demonstrated commitment to LGBTQ communities and the mission of Mazzoni Center.
- Criminal background, Child Abuse, and FBI clearances are required.
- Ability to sit, stand, and walk for extended periods.
- Ability to lift items weighing more than 35 pounds.
Nice To Haves
- Bilingual skills.
- PA HIV Testing Certification.
Responsibilities
- Engage individuals at higher risk for HIV through outreach and provider partnerships.
- Provide culturally responsive education about HIV/STI prevention, PrEP, medication adherence, and harm reduction.
- Respond to PrEP inquiries with medically accurate, affirming, and sex-positive information.
- Conduct initial PrEP consultations and assess patient needs and eligibility.
- Maintain patient contact by phone, text, patient portals, and in-person visits.
- Identify and help address barriers to PrEP access, including insurance, medication access, and social determinants of health.
- Educate patients about starting, stopping, and re-initiating PrEP and staying connected to care.
- Support clinical teams in ensuring quarterly provider visits and required lab work are completed.
- Submit medication refills and assistance program renewals on time and provide appointment reminders and follow-up support.
- Conduct rapid HIV testing as part of PrEP care.
- Link patients to PrEP following STI diagnoses or Post-Exposure Prophylaxis (PEP).
- Coordinate PrEP medication distribution and manage prescription tracking.
- Connect patients to additional services such as mental health care, substance use treatment, housing support, or HIV care when needed.
- Document patient interactions accurately in the electronic medical record within 48 hours.
- Collaborate with leadership to analyze PrEP data, identify trends, and improve retention strategies.
- Support reporting on adherence, retention, and key performance indicators.
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What This Job Offers
Job Type
Full-time
