Exposure Coach

InStride Health

1d•Remote

About The Position

InStride Health is a provider of specialty anxiety and OCD care for children, teens, young adults, and families. The company combines research-backed clinical care with technology to expand access to insurance-based care, increase treatment engagement, and improve outcomes. The Exposure Coach is a specialized, non-clinical member of the care team who supports children, teens, and young adults in their treatment. The coach partners with patients and families and collaborates with therapists, psychiatrists, and other care team members to support progress toward treatment goals. The role includes structured coaching, patient engagement, monitoring progress, documentation, safety protocol adherence, and participation in ongoing training and feedback. This is a fully remote position with a required Monday–Friday schedule from 11:00 AM to 7:00 PM MST. The role also includes periodic in-person retreats. The starting annual salary is $50,000, with salary bands intended to support compensation growth as employees gain experience.

Requirements

Experience supporting children, adolescents, and young adults in a behavioral health, healthcare, education, social services, or other structured support environment.
Bachelor's degree in a relevant field.
Excellent written and interpersonal communication skills, including the ability to build trust and engage families through video and text-based interactions.
Curiosity, coachability, and interest in learning evidence-based approaches and developing specialized coaching skills.
Comfort using technology, digital tools, and data to support patient care.
Ability to work independently and collaborate effectively within a fast-paced, mission-driven team.
Commitment to diversity, equity, inclusion, and belonging, and cultural competence to support families from diverse backgrounds.
Experience working with safety protocols within high-needs populations, with procedural knowledge and a composed presence in ambiguous or sensitive situations.
Sound judgment and ability to recognize safety concerns, follow established protocols, and escalate appropriately.
Ability to handle sensitive and confidential information professionally and discreetly, in accordance with HIPAA requirements.

Responsibilities

Provide structured coaching through video sessions and secure messaging to help patients practice exposures, apply learned skills, and progress toward treatment goals.
Use patient progress data and coaching tools to monitor engagement, tailor support, and inform coaching sessions.
Manage an active caseload and provide timely, reliable support to assigned patients and families.
Maintain compassionate, strengths-based coaching while adhering to professional boundaries.
Partner with therapists, psychiatrists, and other care team members to reinforce treatment goals and share patient updates.
Communicate professionally with patients, families, and teammates through video, secure messaging, and internal platforms.
Complete accurate, timely documentation to support quality care and effective team communication.
Participate in onboarding and ongoing training in InStride's coaching model and evidence-based approaches.
Apply feedback from supervision and coaching leadership to develop coaching skills and deliver a high-quality patient experience.
Follow safety protocols, recognize potential concerns, and promptly escalate issues to supervising clinicians.
Provide feedback to improve coaching curricula, resources, workflows, and technology tools.