Premium Services (Ticketing) Intern

MLSE (Maple Leaf Sports & Entertainment Partnership)•Toronto, ON

1d•Onsite

About The Position

As part of the MLSE premium services team, you will have the unique opportunity to support the delivery of championship fan service to Suite Holders during a variety of Scotiabank Arena events. MLSE's Internship term dates are from September 8, 2026 - December 18, 2026

Requirements

Currently enrolled in a University or College degree/diploma in a sports, public relations, or communications-related field.
Excellent communication, organizational, and interpersonal skills.
Able to work independently with a high degree of accuracy and attention to detail.
Ability to multitask and meet multiple deadlines.
Ensure confidentiality when it comes to client, financial, and private information.
Proficient with Microsoft Office products, including Excel, PowerPoint, and Word.
Available for weekday shifts, evenings & weekends as required.
Available for a variety of Suite holder events, including weekends and holidays.

Responsibilities

Assist with the distribution of additional suite ticket receipts.
Support daily sales activities such as prospecting and pipeline management.
Manage daily activities, which include couriers, Will Call, and event suite details.
Oversee Suite holder special requests, as well as the donation program, to ensure all donations are accurately logged and completed.
Assist the Maple Leafs Alumni coordinator with Suite holder visits on game day.
Maintain the department storage room.
Assist the Suite Rental team with service from POS to game-day arrival.
Research and investigate best practices around the NBA & NHL.
Work in compliance with the provisions of the Occupational Health & Safety Act.
Perform other administrative or service functions as required.
Support the team with researching, planning, and implementing organization-wide employee events, programs & initiatives.
Provide communications support, including the creation of executive and non-executive level presentations and messaging.
Update employee communication channels as needed to ensure clarity across MLSE on available tools and resources.
Proactively identify ways to increase engagement in workplace initiatives and events.
Assist in the coordination and administration of MLSE recognition programs, employee events, learning & development sessions, and recruitment fairs.
Support research on employee experience to advise the development of future programs and initiatives
Provide administrative data entry support such as record keeping, maintenance of records and files, and other service functions as required.