Ticketing Manager

ASM Global•Knoxville, TN

1d•Onsite

About The Position

The Ticketing Manager oversees all aspects of ticket operations for the Knoxville Civic Auditorium and Coliseum. This role manages ticketing event builds, box office operations, financial reconciliation, staff supervision, and client relationships while ensuring seamless integrations with Ticketmaster products (Host, TM1, and Archtics) and AXS. The Ticketing Manager will collaborate across departments to streamline communication & operational efficiencies, maintain exceptional client service, and support the overall success of the venue.

Requirements

1+ years of progressively responsible box office/ticketing experience in entertainment, or live events; strongly preferred
Proficiency with Ticketmaster products (Archtics, Host, TM1, Mobile/Entry) strongly preferred
Strong leadership skills with experience hiring, training, and managing staff
Demonstrated financial acumen, including reconciliations and settlements
High proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Excellent verbal and written communication skills, with the ability to present ideas clearly and resolve conflicts effectively
Strong organizational, time management, and problem-solving skills along with the ability to handle multiple projects in a fast-paced environment.
Proven ability to work both independently and collaboratively across departments and with external partners
Flexibility to work evenings, weekends, holidays, and extended event hours as required

Responsibilities

Oversee the end-to-end ticketing process for all events, ensuring accuracy, efficiency, and timeliness
Support event programming for ticket builds, including assigned tasks, proactive training, and ensuring quality control
Create and maintain venue maps and configurations, and coordinate the building of ancillary events such as VIP packages, Platinum, etc.
Manage ticket inventory, including dynamic pricing changes, and the strategic placement/adjustment of ticket holds
Act as a liaison between promoters and external ticketing platforms (Ticketmaster Host, TM1, Archtics, AXS) to ensure clear communication and execution
Oversee box office operations on event days, including ticket sales & willcall, in compliance with ticketing policies
Support event days by verifying seating configurations, addressing ticketing issues, and ensuring a positive guest experience
Produce accurate and timely settlement, attendance, financial, and post-show reports
Resolving ticketing and customer service issues as they arise
Act as a liaison for group sales for selected shows (Disney On Ice, ect…)
Manage financial reconciliation for daily, monthly, and event reporting in coordination with Finance
Track attendance, sales, and revenue across all ticketed events
Assist with settlements and provide reports to promoters and internal Staff
Hire, train, schedule, and supervise part-time ticketing staff
Work closely with Events, Marketing, and Operations teams to support event logistics, premium seating, special promotions, data analytics, and venue initiatives
Assist with website and Box TV screens to make sure to have accurate information for shows to be displayed.
Support leadership on special projects and other duties as assigned