Account Manager, Supporter Ticketing

Angel City•Santa Monica, CA

13d•Onsite

About The Position

Angel City FC is seeking an Account Manager, Supporter Ticketing, to support the growth of its supporter fan base and ticketing department. This role involves providing excellent customer service, building relationships with leaders and members of Angel City's Supporter groups, identifying growth opportunities, and delivering communications, programs, and benefits. The position reports to the Senior Manager, Ticket Services.

Requirements

A minimum of two years working in ticketing and service.
At least one year of experience dealing with Supporters, preferably within professional sports.
Exceptional knowledge and understanding of the Supporters' culture in soccer.
Ability to work non-traditional hours, including weekends and holidays.
Proven track record of high-level, high-revenue sales and service success.
Strong communication skills, including written, verbal, and interpersonal.
Must be able to stand for long periods of time.
Personable, proactive, creative, and innovative team player who believes in the mission and values of Angel City and the NWSL.
Excellent interpersonal and communication skills.

Nice To Haves

Speaking and writing Spanish are a plus.
Knowledge of Microsoft Office applications.
Ideal to have knowledge and efficiency in Archtics and Salesforce.

Responsibilities

Serve as a primary liaison between Angel City FC Supporters’ Group leaders and the front office.
Act as a key point of contact for all internal and external customers associated with Angel City FC’s Supporter Groups.
Coordinate Supporters’ activities with appropriate staff for home and away games.
Foster the growth and development of individual Supporter Groups to enhance the gameday experience and achieve group objectives.
Manage a large book of business including Supporter Groups and seated/standing supporter ticket members.
Build strong relationships with Season Ticket Members within and outside of Supporter Groups.
Ensure all Supporter Groups' ticketing needs are met.
Develop and execute customized programs and benefits for Supporter Groups.
Assist and coordinate the sale of new season tickets to grow Supporter Groups.
Coordinate ticket sales and gameday needs for visiting supporters with other Supporters Groups and/or NWSL contacts.
Maintain a detailed database of client touch points.
Ensure customer and account data and profile requirements are accurate and complete.
Identify opportunities for up-sells, add-ons, and referral business, and work with sales representatives to maximize revenue.
Assist with season ticket renewals for Supporter Groups.
Ensure communication with Supporters aligns with team messaging in conjunction with marketing and communications.
Anticipate, respond to, and resolve all complaints, requests, and inquiries from Supporter groups and Supporter season ticket members in a timely and professional manner.
Create exceptional and memorable experiences and connections with the different leaders of the Supporter groups.