Premium Server, The Founder's Room | Part-Time | The Paramount Baltimore

Oak View Group•Baltimore, MD

About The Position

The Premium Server, The Founder's Room, provides attentive food and beverage service to guests in The Founders Room at The Paramount Baltimore. The role includes greeting guests, explaining menu and beverage offerings, taking and delivering orders, processing payments, and maintaining a polished service environment throughout each shift. The ideal candidate builds rapport with guests, anticipates their needs, and delivers efficient, personalized service in an upscale entertainment environment. The position requires strong hospitality skills, product knowledge, organization, and composure during busy events. This part-time position pays $10.00 per hour and is tip eligible. Part-time benefits include a 401(k) Savings Plan and 401(k) matching. The position is expected to remain open until December 31, 2026. Shifts may include evenings, weekends, holidays, and scheduled premium events; flexibility during peak entertainment periods is important.

Requirements

Previous serving experience required or strongly preferred.
Excellent verbal communication and interpersonal skills.
Strong attention to detail, organization, and order accuracy.
Professional appearance and demeanor appropriate for a premium hospitality environment.
Ability to multitask and prioritize responsibilities in a fast-paced setting.
Familiarity with POS systems and payment processing.
Strong teamwork skills and ability to communicate effectively with multiple departments.
Must meet all applicable Maryland legal requirements for alcohol service when serving alcoholic beverages.
Must complete any required venue-specific alcohol awareness or responsible beverage service training.
Flexibility to work part-time shifts that may include evenings, weekends, holidays, and scheduled premium events, particularly during peak entertainment periods.

Nice To Haves

Serving experience in upscale restaurants, hotels, private clubs, lounges, or premium event venues.

Responsibilities

Welcome guests warmly and provide professional, personalized service throughout their visit.
Explain menu items, beverage selections, specials, and available options accurately.
Demonstrate knowledge of food and beverage offerings and answer guest questions confidently.
Take and enter orders accurately using the POS system.
Deliver food and beverages promptly while maintaining appropriate presentation standards.
Anticipate guest needs and provide timely refills, check-ins, and assistance.
Coordinate with bartenders, kitchen staff, food runners, and management to ensure efficient service.
Communicate dietary restrictions, allergies, special requests, and order modifications clearly.
Process payments accurately and follow all cash-handling procedures.
Maintain clean, organized, and presentable tables and service stations.
Verify identification and comply with applicable Maryland alcohol service requirements when serving alcoholic beverages.
Practice responsible alcohol service and follow all venue policies.
Handle guest concerns professionally and communicate issues to management when appropriate.
Complete opening duties, closing duties, and side work as assigned.
Maintain discretion and professionalism when interacting with premium guests.
Support special events and high-volume service periods while upholding premium service standards.