Premium Sales & Service Manager

Legends Global•Manchester, NH

10d•Onsite

About The Position

Legends Global is seeking a Premium Sales & Service Manager for the SNHU Arena in Manchester, NH. This role is responsible for driving revenue growth through the sale of premium seating and its assets, such as suites, lounges, and clubs. The manager will develop and execute strategic initiatives to maximize revenue for seasonal and multi-year agreements, as well as single event rentals, targeting both corporate clients and individual customers. Innovation is key to enhancing the guest experience and elevating the value of Premium Seating and Experiences. The role contributes to the financial well-being and growth of the Premium Sales & Service program and its guests, driving short- and long-term revenue results. The position offers learning and growth opportunities and requires collaboration with various departments.

Requirements

A minimum of five (5) years in a sales and service industry is required, preferably in entertainment and/or a high-value, high-touch point industry.
Exceptional sales skills, including creating and presenting sales decks, upselling into long-term contracts, negotiation, and overcoming objections.
Big-picture thinking across multiple projects.
Problem-solving and conflict resolution.
Clear and consistent communication skills.
Ability to maintain a positive culture while driving accountability.
Ability to drive short-term results while strategizing long-term growth.
Strong business acumen and ability to analyze industry shifts and trends.
Experience maintaining relationships with clients and colleagues alike.
Experience using various sales tools including CRM, lead generation programs, etc.
Ability to forecast revenues, accurately assess risk, and use data to inform strategy.

Responsibilities

Sell annual and event-specific suites, club seats, and lounge tickets at SNHU Arena through inbound, outbound, and e-commerce sales efforts.
Guide SNHU Arena through the annual budgeting processes to maximize short- and long-term opportunities for Premium sales efforts.
Ensure KPIs are being measured and achieved and that all company initiatives are being implemented.
Follow proper contracting procedures and work collaboratively with the venue Finance Department to ensure proper invoicing.
Produce necessary sales reports as required.
Assist in customer service-related inquiries and provide ticketing support to Premium Clients.
Ensure Premium Clients and Ticket Holders receive all event credentials (tickets, parking passes, etc.) in a timely manner ahead of each event.
Maintain tracking documents related to Premium inventory.
Ensure suites and Premium spaces are presentable for guests on a show-by-show basis.
Supervise part-time event staff on occasion.