Premium Billing Specialist

Americo Financial Life and Annuity•Kansas City, MO

3d•Onsite

About The Position

Americo is hiring a full-time, entry-level Premium Billing Specialist I to join its Premium Billing department. The department processes premium payments and supports billing-related service needs for life insurance and annuity products. This role processes incoming payments, assists internal and external customers with phone inquiries, and performs basic account transactions in accordance with established department guidelines and compliance requirements. The position is onsite at Americo’s downtown Kansas City office, with hours of 8:00 a.m. to 5:00 p.m.

Requirements

Basic understanding of accounting principles.
Basic knowledge of customer service and financial services.
Excellent written and verbal communication skills, with the ability to assist internal staff and customers by phone after achieving role proficiency.
Strong attention to detail and the ability to consistently produce high-quality work.
Ability to manage multiple priorities effectively without undue stress.
Ability to work collaboratively and foster mutual respect when interacting with others.
Critical-thinking skills and the ability to thrive in a learning environment through cross-training and added responsibilities.

Nice To Haves

Bachelor's degree or equivalent relevant work experience.

Responsibilities

Facilitate and administer on-demand premium drafts for policyholders using telephony software, following department guidelines and compliance requirements.
Apply incoming premium payments for life insurance and annuity products in accordance with departmental policies and procedures.
Process refunds for overpaid premiums and complete basic accounting transactions between company accounts.
Review suspense entries and restricted or suspended policies, and resolve basic customer inquiries.
Perform additional duties based on department needs and individual capacity.

Benefits

Competitive pay and a bonus program offered to all associates.
Comprehensive paid training program and development opportunities.
Paid time off that accrues monthly and increases with tenure; new hires earn over three weeks annually.
11 paid company holidays.
Maternity and parental leave program.
Paid short-term and long-term disability coverage.
Flexible benefits, including PPO and HDHP medical plan options with HSA and FSA eligibility, dental coverage, and vision coverage.
Company-paid life insurance and disability coverage.
Confidential employee assistance program (EAP).
Wellness program, comprehensive health resources, and corporate fitness discounts.
401(k) plan with employer matching.
Tuition reimbursement programs.
Volunteer opportunities and company support for local organizations.
Company events and participation in the Kansas City Corporate Challenge.
Complimentary paid parking near the Americo offices.