Premium Billing Specialist (BHHC Specialty Risk)

Berkshire Hathaway Homestate Companies•Omaha, NE

5d•Onsite

About The Position

The Premium Billing Specialist supports the accurate collection, application, reconciliation, and return of insurance premiums for BHHC Specialty Risk. The role works directly with insurance agents, premium finance companies, and internal business partners to resolve billing questions, collect outstanding balances, research payment discrepancies, and ensure premiums and refunds are processed accurately. The position is with Berkshire Hathaway Homestate Companies in Omaha, Nebraska, and is not eligible for employer visa sponsorship. The specialist manages premium and unearned commission balances, communicates with agents about billing and payment matters, researches account activity across business systems, reviews refunds, and supports related payables and financial activities. The role requires customer service, analytical judgment, attention to detail, accurate recordkeeping, confidentiality, and consistent follow-through on account issues.

Requirements

Bachelor’s degree in accounting, finance, business, or a related field, or equivalent work experience.
One or more years of professional work experience.
Knowledge of general accounting principles, basic mathematics, and recordkeeping practices.
Strong computer skills and ability to work effectively with business applications, databases, spreadsheets, and other financial or administrative systems.
Strong written and verbal communication skills for communicating with customers, insurance agents, premium finance companies, and internal business partners.
Excellent customer service and communication skills, including when handling billing questions or sensitive financial conversations.
Strong analytical and problem-solving skills, including researching discrepancies, evaluating alternatives, and recommending solutions.
Comfort working with numbers, account balances, payments, reconciliations, and financial records.
Exceptional attention to detail and commitment to accuracy.
Strong organizational and time-management skills, including managing multiple priorities.
Ability to communicate professionally about overdue balances and work toward appropriate resolutions.
Sound judgment and ability to recognize when an issue requires escalation or additional review.
Ability to work independently and collaborate effectively with Finance, Marketing, Management, and other business partners.
Commitment to confidentiality, professionalism, accurate documentation, and integrity.
Willingness to communicate directly with business partners, follow up consistently on outstanding balances, research payments across multiple systems, and handle challenging conversations about collections and account concerns.
Ability to learn insurance billing terminology, Specialty Risk processes, company systems, and financial procedures.
Ability to balance customer service with protecting the company’s financial interests and to take ownership of issues through resolution.

Nice To Haves

Familiarity with insurance terminology.
Knowledge of statutory and GAAP accounting principles.
Familiarity with insurance industry practices, procedures, legal terminology, or applicable regulations.

Responsibilities

Manage collection and reconciliation of outstanding premium and unearned commission balances, especially larger and older balances.
Communicate with insurance agents about balances due, payment questions, commission statements, and payment processes.
Work with agents to resolve balances and negotiate payment plans when appropriate.
Partner with Marketing, Management, Finance, and other internal teams to resolve billing and collection issues and determine next steps.
Review agency bill balances associated with policies canceled for nonpayment and work with retail and wholesale agents to collect premium due.
Research and reconcile payments, offsets, open receivables, and unapplied premium so funds are credited to the appropriate agency and policy.
Respond to phone and email inquiries about direct bill and agency bill accounts while providing customer service.
Work with premium finance companies regarding account funding, return premium, formal demands, and policy verification requests.
Review and audit premium refunds to verify that funds are returned to the appropriate recipient, including for premium-financed policies.
Research information across policy administration, billing, and other business systems to resolve discrepancies and ensure accurate processing.
Identify accounts that may require additional collection activity, write-off consideration, agency termination, or legal review, and recommend next steps to management.
Maintain thorough and accurate records and protect confidential customer, agency, and financial information.
Provide support for company payables and other billing or financial activities as needed.

Benefits

Retirement and savings plan with immediate enrollment and 100% employer match up to 5%.
Medical, dental, and vision coverage for regular, full-time employees and eligible dependents.
Learning & Development program for personal and professional growth.
100% upfront educational reimbursement program.
Subsidized downtown parking.
Competitive time-off policies, including parental leave.
Employee Assistance program.
Employee Resource Groups for volunteering, connecting, social gatherings, and professional development.
Wellness program with an online wellness portal.
Complimentary state-of-the-art onsite fitness center at the Omaha office.
Companywide surveys for employee input.