Premium Billing Specialist (BHHC Specialty Risk)

Berkshire Hathaway Homestate Insurance•Omaha, NE

6d•Onsite

About The Position

The Premium Billing Specialist supports the accurate collection, application, reconciliation, and return of insurance premium for BHHC Specialty Risk. The role works directly with insurance agents, premium finance companies, and internal business partners to resolve billing questions, collect outstanding balances, research payment discrepancies, and ensure premiums and refunds are processed accurately. The position is with Berkshire Hathaway Homestate Companies in Omaha, Nebraska. It is not eligible for employer visa sponsorship. The specialist also supports company payables and other billing or financial activities as needed, while maintaining accurate records and protecting confidential customer, agency, and financial information.

Requirements

Bachelor’s degree in accounting, finance, business, or a related field, or equivalent work experience.
One or more years of professional work experience.
Knowledge of general accounting principles, basic mathematics, and recordkeeping practices.
Strong computer skills and ability to work effectively with business applications, databases, spreadsheets, and other financial or administrative systems.
Strong written and verbal communication skills and ability to communicate effectively with customers, insurance agents, premium finance companies, and internal business partners.
Excellent customer service and communication skills, particularly when handling billing questions or sensitive financial conversations.
Strong analytical and problem-solving skills, including ability to research discrepancies, evaluate alternatives, and recommend solutions.
Comfort working with numbers, account balances, payments, reconciliations, and financial records.
Exceptional attention to detail and commitment to accuracy.
Strong organizational and time-management skills and ability to manage multiple priorities simultaneously.
Confidence communicating professionally about overdue balances and working toward mutually appropriate resolutions.
Sound judgment and ability to recognize when an issue requires escalation or additional review.
Ability to work independently while collaborating effectively with Finance, Marketing, Management, and other business partners.
Commitment to confidentiality, professionalism, and accurate documentation.
Willingness to communicate directly with agents and business partners, consistently follow up on balances, research payments across multiple systems, handle challenging financial conversations, analyze account activity, learn insurance billing processes and systems, balance customer service with the company’s financial interests, manage competing priorities, and take ownership of issues through resolution.

Nice To Haves

Familiarity with insurance terminology is beneficial.
Knowledge of statutory and GAAP accounting principles is preferred.
Familiarity with insurance industry practices, procedures, legal terminology, or applicable regulations is preferred.

Responsibilities

Manage collection and reconciliation of outstanding premium and unearned commission balances, with particular attention to larger and older balances.
Communicate with insurance agents about balances due, payment questions, commission statements, and available payment processes.
Work with agents to resolve outstanding balances and negotiate payment plans when appropriate.
Partner with Marketing, Management, Finance, and other internal teams to resolve billing and collection issues and determine next steps.
Review outstanding agency bill balances associated with policies canceled for nonpayment and work with retail and wholesale agents to collect premium due.
Research and reconcile payments, offsets, open receivables, and unapplied premium to help ensure funds are credited to the appropriate agency and policy.
Respond to phone and email inquiries regarding direct bill and agency bill accounts while delivering a high level of customer service.
Work with premium finance companies regarding account funding, return premium, formal demands, and policy verification requests.
Review and audit premium refunds to verify funds are returned to the appropriate recipient, including for premium-financed policies.
Research information across policy administration, billing, and other business systems to resolve discrepancies and ensure accurate processing.
Identify accounts that may require additional collection activity, write-off consideration, agency termination, or further legal review, and make recommendations to management.
Maintain thorough and accurate records while protecting confidential customer, agency, and financial information.
Provide additional support for company payables and other billing or financial activities as needed.

Benefits

Retirement and savings plan with immediate enrollment and 100% employer match up to 5%.
Medical, dental, and vision coverage for regular, full-time employees and eligible dependents.
Dedicated Learning & Development program.
100% upfront educational reimbursement program.
Subsidized downtown parking.
Competitive time-off policies, including parental leave.
Employee Assistance program.
Employee Resource Groups for volunteering, connecting, social gatherings, and professional development.
Wellness program with an online wellness portal.
Complimentary state-of-the-art onsite fitness center at the Omaha office.
Robust wellness program.