Premium Specialist

Sfbli • Jackson, MS

9d • Onsite

About The Position

The Premium Specialist is part of Southern Farm Bureau Life Insurance Company’s Premium Accounting team and assists policyholders and agents with payments received through irregular sources. The role processes and researches premium payments and related account activity accurately and promptly, while providing support to agents, policyholders, and internal departments. The position is located in Jackson, Mississippi.

Requirements

• Associate’s degree, preferably in a business-related field, and one year of customer service-related experience; or three years of customer service experience in an office environment.
• Basic skills using MS Word.
• Strong communication skills.
• Excellent organizational skills.
• Ability to multitask and handle a large workload of calls and transactions.
• Ability to function effectively in the workplace, demonstrated through integrity, courage to act, and communication skills.
• Ability to work effectively with others, demonstrated through respect for people and commitment to teamwork.
• Ability to meet organizational goals and customer expectations, demonstrated through accountability for results, commitment to service, and initiative.
• Ability to perform the essential functions of the job, demonstrated through growth in job knowledge and professional development.

Responsibilities

• Assist agents, policyholders, and internal departments with questions about premium collection methods, including EFT transactions, direct billing, and loan repayments.
• Alternate between answering and documenting phone calls and processing transactions in a timely manner.
• Validate forms for accuracy before processing.
• Change payment modes, resume or stop bank drafts, and update draft dates, bank account numbers, billing modes, and addresses as requested by policyholders and agents.
• Maintain follow-ups, emails, and correspondence in a timely manner.
• Process the daily Electronic Funds Transfer Returned Items Report, including adding and reversing debits and credits for check returns and maintaining account balances.
• Apply and process direct payments made by personal check, credit card, phone, list bill, third-party administrators such as Vanco, mail services, and various departments.
• Clear the Regions Bank exception report and handle form exceptions and correspondence received through Lockbox.
• Research and resolve customer disputes and discrepancies.
• Process refunds resulting from bank errors.
• Reconcile suspense reports and account balances, address cash discrepancies, and prepare totals for daily deposits.
• Review and reconcile daily error reports.

Benefits

• Health insurance for employees and their families, including access to an onsite clinic, preventive care, prescription drugs, mental health coverage, and an Employee Assistance Program.
• Active Lifestyle Rewards Program with incentives for fitness challenges and wellness activities.
• Customized weight management plans and support.
• Employee engagement opportunities, team-building activities, and annual events for employees and their families, including a company picnic, Thanksgiving lunch, Christmas reception, and Family Fun Night.
• Onsite cafe.
• Continuous learning opportunities and tuition reimbursement.
• Mentorship programs.
• Promotional and career advancement opportunities.
• Life insurance and a company-funded pension.
• Paid time off for volunteering.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree