Premium Specialist

Southern Farm Bureau Life Insurance Company•Jackson, MS

11d•Onsite

About The Position

The Premium Specialist is part of Southern Farm Bureau Life Insurance’s Premium Accounting team and assists policyholders and agents with payments received through irregular sources. The role handles payment inquiries and processes a range of transactions accurately and promptly on a daily basis. It also includes reconciling reports and account balances, researching discrepancies, and maintaining timely follow-up and correspondence.

Requirements

Associate’s degree, preferably in a business-related field, and one year of customer service-related experience; or three years of customer service experience in an office environment.
Basic skills using MS Word.
Strong communication skills.
Excellent organizational skills.
Ability to multitask and handle a large workload of calls and transactions.
Ability to function effectively in the workplace, demonstrated through integrity, courage to act, and communication skills.
Ability to work effectively with others, demonstrated through respect for people and commitment to teamwork.
Ability to meet organizational goals and customer expectations, demonstrated through accountability for results, commitment to service, and initiative.
Ability to perform the essential job functions, demonstrated through growth in job knowledge and professional development.

Responsibilities

Assist agents, policyholders, and internal departments with questions about premium collection methods, including EFT transactions, direct billing, and loan repayments.
Answer and document phone calls while processing transactions interchangeably and in a timely manner.
Validate forms for processing accuracy.
Change payment modes, resume or stop bank drafts, and update draft dates, bank account numbers, billing modes, and addresses as requested.
Maintain follow-ups, emails, and correspondence in a timely manner.
Process the daily Electronic Funds Transfer Returned Items Report, including adding and reversing debits and credits for check returns and maintaining account balances.
Apply and process direct payments, including personal checks, credit card payments, payments made by phone, list bill, payments through third-party administrators such as Vanco, and money received through mail services and other departments.
Clear the Regions Bank exception report for form exceptions and handle correspondence sent through Lockbox.
Research and resolve customer disputes and discrepancies.
Process refunds resulting from bank errors.
Reconcile suspense reports and account balances, address cash discrepancies, and prepare totals for daily deposits.
Review and reconcile daily error reports.

Benefits

Health insurance, including coverage for employees and their families, access to an onsite clinic, preventive care, prescription drugs, mental health coverage, and an Employee Assistance Program.
Active Lifestyle Rewards Program with incentives for fitness challenges and wellness activities.
Weight management programs with customized plans and support.
Employee engagement and team-building activities.
Annual events for employees and families, including a company picnic, Thanksgiving lunch, Christmas reception, and Family Fun Night.
Onsite cafe.
Learning and development opportunities.
Tuition reimbursement for further education.
Mentorship programs.
Promotional and career advancement opportunities.
Life insurance and a company-funded pension.
Paid time off for volunteering.