PreArrival Coordinator - Conrad Orlando

Hilton • Orlando, FL

4d • Onsite

About The Position

The PreArrival Coordinator organizes and oversees tour group and pre-assigned group arrivals, ensuring guest satisfaction. The role confirms reservations, pre-assigns accommodations, and fulfills requests for special accommodations before guests arrive. It also answers and dispatches telephone calls, maintains call logs, and follows up with guests. The coordinator resolves guest challenges throughout their stay and provides prompt, courteous service in keeping with the company’s standards.

Requirements

• Demonstrate a passion for hospitality and a commitment to spreading its light and warmth.
• Act with integrity and do the right thing.
• Inspire others through leadership.
• Value teamwork and shared outcomes.
• Show ownership and accountability.
• Bring urgency and discipline to each moment.

Responsibilities

• Confirm reservations, assign accommodations, and fulfill special requests before guest arrival.
• Organize and oversee tour and pre-assigned group arrivals to ensure a seamless experience.
• Welcome guests, respond to inquiries, and resolve concerns promptly.
• Answer and route incoming calls, maintain call logs, and follow up to ensure guest satisfaction.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including medical, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed