Pre-Litigation Case Manager

Whitley Law Firm • Raleigh, NC

7d • $23 - $26 • Hybrid

About The Position

Whitley Law Firm is hiring an experienced, client-oriented Pre-Litigation Case Manager to manage personal injury claims from inception through resolution, with guidance from Pre-Litigation Managers and an Attorney. The role requires a strong understanding of personal injury law, excellent organization and attention to detail, independent judgment, and exceptional client service. The case manager will manage a caseload of more than 120 cases and support clients with bodily injury and property damage claims.

The schedule is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m. After a 90-day training period, one remote-work day is permitted.

Requirements

• High school diploma required; equivalent experience in a similar role may be substituted.
• At least 1–3 years of demonstrated experience at a personal injury law firm as a case manager, paralegal, or in a similar capacity.
• Prior legal experience is required, ideally handling a large caseload in litigation or pre-litigation.
• Proficiency in MS Office Suite, legal research databases, medical lien portals, and case management software such as Jove or Filevine.
• Excellent interpersonal and client-service skills, including the ability to de-escalate and address client concerns.
• Strong organizational skills and ability to manage multiple tasks and priorities with thoroughness and attention to detail.
• High accuracy in document completion and financial disbursement processes.
• Excellent written and verbal communication skills and the ability to interact professionally with clients, attorneys, and external parties.
• Ability to collaborate effectively across teams and contribute to a cooperative work environment.
• Critical-thinking skills and the ability to work independently or as part of a team.

Nice To Haves

• Associate degree preferred.
• Fluency in Spanish, including verbal and written communication.

Responsibilities

• Manage and organize more than 120 personal injury cases, providing comprehensive client support for bodily injury and property damage claims.
• Conduct monthly client calls to gather treatment updates, address concerns, and monitor medical treatment progress.
• Identify and prioritize cases at different stages of the claims process to ensure timely resolution.
• Establish and follow through on insurance claims, ensuring accuracy and adherence to procedures.
• Build and maintain relationships with clients, healthcare providers, insurance adjusters, and government officials to facilitate case progress and resolution.
• Identify potential claim issues and work with Pre-Litigation Managers or Attorneys to address them.
• Oversee preparation and summarization of medical records to support case development.
• Compile and submit settlement packages, including demands, to insurance companies.

Benefits

• Medical, dental, and vision insurance with employer contribution.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care Account (DCA).
• Company-paid life insurance and short-term disability insurance.
• Paid time off, 12 company-paid holidays, and birthday PTO.
• 401(k) retirement plan eligibility with employer contribution after six months.
• Wellness Days and Community Volunteer Days.
• Employee Assistance Program (EAP).
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED