Pre-Litigation Case Manager

Whitley Law Firm • Raleigh, NC

5d

About The Position

Whitley Law Firm is seeking an experienced, client-oriented Case Manager for its Pre-Litigation team. The role manages personal injury claims from inception through resolution, with guidance from Pre-Litigation Managers and an Attorney. It requires knowledge of personal injury law, strong organization and attention to detail, independent judgment, and exceptional client service. The position manages more than 120 cases and supports clients with bodily injury and property damage claims.

The schedule is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m. After a 90-day training period, one remote workday is permitted. Compensation is $23.00–$26.00 per hour. The firm represents clients across North Carolina in civil matters, including personal injury and workers’ compensation cases, and emphasizes client service and one-on-one attention.

Requirements

• At least 1–3 years of demonstrated experience at a personal injury law firm as a case manager, paralegal, or in a similar capacity.
• Prior legal experience; experience handling a large caseload in litigation or pre-litigation is ideal.
• High school diploma required; equivalent experience in a similar role may be substituted.
• Proficiency in Microsoft Office Suite, legal research databases, medical lien portals, and case management software such as Jove or Filevine.
• Excellent interpersonal and client service skills, including the ability to de-escalate and address client concerns.
• Strong organizational skills and the ability to manage multiple tasks and priorities with thoroughness and attention to detail.
• Accuracy in document completion and financial disbursement processes.
• Excellent written and verbal communication skills and the ability to interact professionally with clients, attorneys, and external parties.
• Ability to collaborate across teams, provide support, and foster a cooperative work environment.
• Critical-thinking skills and the ability to work independently or as part of a team.

Nice To Haves

• Associate degree.
• Fluency in Spanish, including verbal and written communication.

Responsibilities

• Manage and organize more than 120 personal injury cases and provide comprehensive support to clients navigating bodily injury and property damage claims.
• Conduct monthly client calls to gather treatment updates, address concerns, and monitor medical treatment progress.
• Identify and prioritize cases at different stages of the claims process to support timely resolution.
• Establish and follow through on insurance claims, ensuring accuracy and adherence to procedures.
• Build relationships with clients, healthcare providers, insurance adjusters, and government officials to facilitate case progress and resolution.
• Identify potential claim issues and work with Pre-Litigation Managers or Attorneys to address them.
• Oversee the preparation and summarization of medical records for case development.
• Compile and submit settlement packages (demands) to insurance companies.

Benefits

• Medical, dental, and vision insurance with employer contribution.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care Account (DCA).
• Company-paid life insurance and short-term disability.
• Paid time off, 12 company-paid holidays, and birthday PTO.
• 401(k) retirement plan eligibility with employer contribution after six months.
• Wellness Days and Community Volunteer Days.
• Employee Assistance Program (EAP).
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED