Pre-Litigation Case Manager Team Lead (U.S remote)
About The Position
The Pre-Litigation Case Manager Team Lead owns the phase of a case between signup and either settlement or the decision to file suit. This is a working leadership role: the lead carries a small caseload while supervising the pre-litigation case management team, setting standards, moving treatment and records forward, overseeing demand quality, and ensuring files continue to progress. The role is also a key point of contact for attorneys seeking an accurate status update on a file. The position is responsible for team performance and training, file movement and quality control, client satisfaction, workflow documentation, reporting, and clean handoffs to litigation and settlement. Performance is reviewed at 90 days, six months, and annually against measures including cycle time, demand quality, file aging, settlement results, client contact compliance, team development and retention, handoff quality, and client complaints.
Requirements
- At least 4 years of personal injury pre-litigation case management experience.
- Prior experience supervising, training, or leading a team.
- Strong command of medical records, treatment coordination, demand preparation, and bodily injury negotiation.
- Working knowledge of Louisiana prescription periods and insurance coverage issues.
- Excellent written communication, particularly demand writing.
- Comfort managing performance and holding people accountable.
Nice To Haves
- Experience in a Louisiana personal injury firm.
- Experience building or rebuilding a pre-litigation workflow.
- Familiarity with lien negotiation and Medicare or Medicaid reimbursement.
- Proficiency with case management platforms and reporting tools.
- Bilingual proficiency in English and Spanish.
Responsibilities
- Directly supervise the pre-litigation case management team, assign workloads, and balance capacity.
- Set and enforce standards for client contact, file hygiene, and file movement.
- Train new case managers and develop the training path for the role.
- Conduct one-on-one check-ins and performance reviews on a defined cycle.
- Address performance problems early and directly, and recommend hiring and staffing changes.
- Conduct regular file audits to identify stalled cases, aging records requests, and treatment gaps.
- Review demand packages for completeness, accuracy, and persuasive strength before submission.
- Own the pre-litigation aging report and drive down aging.
- Escalate files that should be referred to litigation rather than continuing to negotiate.
- Partner with attorneys on case valuation and negotiation strategy.
- Own client satisfaction during the pre-litigation phase and step into difficult client conversations when case managers need support.
- Ensure clients receive scheduled communication from the firm.
- Document and improve pre-litigation workflows and task templates in the case management system.
- Report on caseload volume, phase aging, demand turnaround, and settlement results.
- Coordinate handoffs to litigation and the settlement coordinator.
- Recommend process and technology changes supported by reporting and data.
- Carry a small personal caseload while leading the team.
Benefits
- Health care plan, including medical, dental, and vision.
- Retirement plan with 401(k) participation.
- Critical illness and cancer ancillary plans.
- Life insurance, including basic, voluntary, and AD&D coverage.
- Short-term and long-term disability coverage.
- Paid time off, including vacation and paid holidays.
- Ongoing training and professional development.
- Fully paperless, cloud-based systems.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
