Pre-Litigation Case Manager (Litigation Track)

Kenny Habetz Injury Law•Metairie, LA

14h•Onsite

About The Position

Kenny Habetz Injury Law is seeking an experienced Pre-Litigation Case Manager to manage a full pre-litigation caseload from initial client contact through demand. This role is for someone with strong pre-litigation judgment who is ready to grow into litigation as the firm's pods transition. The position involves guiding clients through the pre-litigation phase, coordinating treatment, managing case files, and supporting demand and settlement processes. As the pod transitions, responsibilities will expand to include drafting pleadings, managing litigation deadlines, scheduling depositions, and assisting with trial preparation, all while continuing client communication.

Requirements

Three or more years managing personal injury pre-litigation files from initial contact through demand, including demand letters drafted independently.
Strong working knowledge of medical records and billing.
Understanding of how available policy limits influence case strategy.
Proficiency in case management software (SmartAdvocate strongly preferred).
Ability to learn new legal technology quickly.
Excellent organizational skills and ability to manage a full caseload of competing deadlines and follow-ups.
Strong written and verbal communication skills, with a professional and empathetic tone toward clients and clear collaboration with colleagues.
Consistent discretion and sound judgment in handling confidential medical and legal information.
A genuine interest in developing litigation skills and growing with the pod.

Nice To Haves

Prior litigation experience.
Louisiana personal injury experience.
Exposure to litigation support work, including discovery, e-filing, or deposition scheduling.
Paralegal certificate or a related degree.
Claims processing or medical billing background.
A warm, hospitable approach that puts clients at ease.

Responsibilities

Serve as the primary point of contact for clients, making personal introductions and maintaining consistent contact.
Keep clients informed about their case status and next steps.
Gather necessary documentation and authorizations, answering client questions.
Support clients with practical issues like property damage and rental cars, advising them to consult the office before settling these claims.
Check in regularly on client treatment progress and relief.
Help clients schedule with appropriate providers and stay on track with care.
Recognize when additional imaging or specialist referrals may be needed and raise with the attorney.
Document treatment gaps or missed appointments, re-engage clients, and escalate when additional support is needed.
Maintain organized, accurate, and current case files, documenting all client activity in the case management system.
Work with the Medical Records Clerk to request, track, and verify medical records and billing.
Monitor total medical charges against available insurance coverage and flag cases where expenses may approach or exceed policy limits.
Prepare thorough settlement demand packages, including demand letters and supporting documentation.
Submit demands to the handling attorney for review and approval.
Communicate with insurance adjusters to move claims forward and follow up on outstanding demands.
Prepare initial settlement statements for attorney review when offers are received.
Review caseload ahead of pod meetings, prepared to discuss case status, open issues, and files in demand or negotiation.
Partner with attorneys and teammates to resolve obstacles and keep cases moving efficiently.
Draft and file pleadings, motions, subpoenas, discovery, and discovery responses.
Manage litigation deadlines and calendars, including e-filing in state and federal courts.
Schedule depositions, mediations, independent medical examinations, and litigation meetings.
Track discovery, court filings, and trial preparation milestones.
Organize trial exhibits, assemble trial binders, and provide hands-on support through hearings and trial.
Continue serving as a steady point of contact for clients throughout the litigation phase.